Criteria for 2008 - 2009 Federal Mail Awards

The Interagency Mail Policy Council's Best Practices Working Group has established the five criteria that appear in bold type below, and the judges will use these criteria to evaluate the nominations. Therefore, every nomination should clearly address as many of the five as possible.

1.  Implemented effective performance measurements tools

1. What are you measuring to determine how well you are performing?
2. What are the baselines for these measures?
3. How are these measures useful?
4. How are you collecting this data?

2.  Instituted better business practices

1. Describe the improved business practice in detail.
2. What effect has the improved business practice had on your way of doing business?
3. What resources were used in implementing the better business practice?

3.  Promoted efficiencies

1. Provide specific examples of how the new process compares with prior operations.
2. How has the improved business practice improved the efficiency of your operation and/or your agency?

4.  Provided and improved excellent customer service

1. Describe the service(s) you provide to your customers. Give specific examples of how your customer service excels.
2. Provide any survey results that illustrate how customers evaluate your services.

5.  Reduced overall cost

1. Estimate your current mailing costs as a result of the improved business practice.  Compare these costs with previous expenditures.
2. Do you expect the savings to continue and/or increase over time, if so, how?
3. Did your agency incur any expenses in implementing the improved business practice?