2006 - 2007 Federal Mail Best Practice Awards Winner

GSA is proud to announce the winner of the Federal Mail Manager of the Year.

The  2006 - 2007 Federal Mail Best Practice Awards Ceremony was held on March 8, 2007 in Washington, DC. 

Doug Jones
Mail Manager
Federal Bureau of Investigation (FBI)
Department of Justice
Washington, DC
 
Mr. Jones has over 30 years of dedicated service to the FBI and overseas the delivery of more than 6.8 million pieces of mail annually.  As the FBI’s World Wide Mail Manager, he has developed a strategic vision to enhance overall mail delivery services since the FBI became a bigger part of the nation’s intelligence community.  Mr. Jones has redesigned mail services to keep pace with the Global War on Terrorism and has initiated several changes in support of the FBI’s intelligence mission.  He has developed effective cost savings programs, and demonstrated outstanding leadership for the 59 FBI employees and 38 contract employees in his areas of responsibility.

Mr. Jones has stewardship of over 17 million dollars in funding that support his programs, which include:  movement of mail and related materials worldwide, providing mail processing and equipment, courier services, freight transportation, and mail metering for all FBI locations.

Mr. Jones implemented effective performance measurement tools, instituted better business practices, promoted efficiencies, provided and improved and improved customer services and reduced overall costs of his programs.

GSA is proud to announce the winners of the Federal Mail Center Excellence Award.

Internal Revenue Service
Jeff Mauser and Becky Adams
Mail Management Project Office
Dallas, TX
 
Mark Zuverink and Brenda Jackson
Postal and Transport Policy Office
Dallas, TX

John Kilcoin
Correspondence Production Services
Detroit, MI

The Internal Revenue Service, Distribution Division, is responsible for managing the annual postage budget, reviewing current mail practices, and analyzing cost and service improvement options.  They make recommendations to internal business owners for mail improvements, coordinate mail awareness training for all internal users, and develop mail management directives for the entire Internal Revenue Service. 

The award was given for efficiencies generated at the Correspondence Production Services (CPS) sites in Detroit, Michigan and in Ogden, Utah, and at the National Distribution Center (NDC) in Bloomington, Illinois.  CPS was recognized for Touch and Toss (a system that allows for automated reprinting of damaged mail pieces, ultimately saving IRS 4 FTE) and Dynamically Sort in Software (New software that facilitates sortation before printing, reducing the need for mechanical sortation by 80%), as well as for reducing costs and providing better customer service. 

Postal and Transport Policy employees were recognized for a new Parcel Select program that was implemented at the NDC.  The Parcel Select program uses a vendor (DHL Smart and Global Mail) to process the parcels, rather than the United States Postal Service (USPS).  The vendor receives discounts from the USPS according to how far into the USPS process the package is injected, and passes on some of the saving to their customers.  The IRS saved over $155,000 in just over half of the year through implementation of this program.  Savings will increase next year. 

The Mail Management Project Office was also recognized for the exceptional mail management training that was provided to IRS employees that worked either directly or indirectly with mail and transportation services.  Employees who attended had roles in mail piece design and publishing (Printing Specialists), freight and small package handling (Distribution Specialists), mail management (Distribution Specialists and some AWSS Mail Coordinators), and finance (Budget Analysts).