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Firewalls

This virtual meeting room is very trouble-free but there are occasionally firewalls that will not allow access to Adobe Connect meeting rooms, especially for those that are connecting through servers maintained by federal agencies. If one or more of the diagnostic tests in Step 1 on How Do I Participate in a Webcast? fails, contact your IT staff or Internet Service Provider and work with them to see if there are ways to allow the stream through the firewall. (The URL for all of our webcasts is http://connect.extension.iastate.edu/lpelc/). Questions can be directed to the LPE Learning Center coordinator, Jill Heemstra, jheemstra@unl.edu.

Other Things to Check

Quick things to check if you have trouble connecting. Check the following simple items to help resolve meeting access issues.

• Are you connected to the Internet?
• Disable popup blocker software.
• Clear the browser's cache.
• Try connecting from another computer.
• Are you accessing the correct URL?

Webcasts will be at the LPELC virtual meeting room.

Proxy Server

My company uses a proxy server to control internet access. Being behind a proxy server may affect your ability to access Acrobat Connect. Try the following:

1. Within Internet Explorer select Tools > Internet Options > Advanced tab.
2. Enable the setting Use HTTP 1.1 through proxy connections and click OK.
3. Close all browser windows and re-open before trying to connect to meeting again

Cannot Hear the Presenters

If you cannot hear the presenters or the volume is very low, try the following:

• adjust the volume on your computer and/or speakers
• exit the virtual meeting room and return
• send a note to the presenters through the "chat" pod in the virtual meeting room

Streamed Video Will Not Play (Archived Webcast)

Occasionally, server maintenance or technical difficulties will make the streamed video inaccessible for short periods of time. Try again after an hour or two. If the problem continues, contact LPE Coordinator, Jill Heemstra jheemstra@unl.edu.

The Downloadable Flash Files Will Not Play on My Computer (Archived Webcast)

If you download the Flash files from one or more archive and the files will not automatically play when you click on them, or you would like to play the files outside of your browser, download and install the free Adobe Flash Player software.