GSAXcess® Browser Troubleshooting Guide

Should a user have difficulty accessing GSAXcess®, it may be a browser problem...here are some troubleshooting questions and solutions:   

Why doesn't the GSAXcess® login screen open when clicking on the GSAXcess® login hyperlink?

This may be a browser memory problem. If the browser's cache memory and history files are not cleared, it can prevent the GSAXcess® login screen from opening and can also generate problems and error messages.

Which browsers does GSAXcess® support?

This website supports Netscape Version 4.79 or higher and Microsoft Internet Explorer 5.5 or higher. Using other browsers or an older version of Netscape or Internet Explorer may prevent webpages from functioning or being displayed properly.

How does a user identify which browser and browser version is being used?

Step 1.  On the "Help" menu, click on "Help About Communicator" or "Help About Internet Explorer."

Step 2.  A separate window will display browser type and browser version.

For Microsoft Internet Explorer and Netscape Navigator browsers' detailed information, view the following:

Last Reviewed 4/6/2009