Telecommunications Ordering & Pricing System (TOPS)

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TOPS provides automated support of the GSA local telecommunications process by providing integrated online ordering and consolidated billing via the Internet. It improves agencywide telecommunications inventory management as well as reduces costs for client agencies.

TOPS Organizational Benefits

• Eliminates unnecessary paperwork and workload
• Provides better and more timely information to agency telecommunications financial and operational staffs
• Provides management control over agency telecommunications assets and expenditures
• Allows agencies to be more responsive to internal agency clients
• Increases processing speed and accuracy
• Reduces telecommunications costs

TOPS Customer Benefits

• Consolidated information with products and services from all telecommunications service providers
  • Local Exchange Carriers (LECs)
  • Competitive Local Exchange Carriers (CLECs)
  • Long Distance Providers
• Faster work order processing time
• Ability to query for current data or current status of outstanding work orders
• Ability to view reports and summary data via the Internet

TOPS Ordering Benefits (Webpage requires password)

• Manage telecommunications service inventory
• Review current telecommunications service inventory
• Order new lines, features, directory listings, or special services
• Disconnect, change or move lines or features
• Move lines from one location to another
• Change line feature information such as call forwarding
• Review, release, cancel or delete existing work orders
• Check on the progress of existing work orders
• Obtain cost information for work orders prior to order release to the vender

TOPS Billing Benefits (Webpage requires password)

• Provides detailed and summary telecommunications billing via the internet
• Provides electronic bill payment via the Department of the Treasury OPAC System
• Provides invoice reconciliation of telecommunications inventory
• Internet site provides:
  • Customer summary bill
  • Full Profile of account
  • Non-FTS2000/2001 toll usage and message unit costs
  • Order summaries