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Please check the Help page for general FAQ, video tutorials, and other helpful information.
Note: We work very hard to help all our users but please note that our business hours are Monday through Friday, 9AM – 9PM EST.
showing up after uploading or freezing on certain percentages during the upload process. If you are having any of these problems, please post exactly what you are experiencing and a link to any videos in question.
TROUBLE SHOOTING YOURSELF: PLEASE READ!!!!
1. First make sure you can view videos on Vimeo. If you can't, update flash or your browser. To check what version of Flash you currently have click the following link, macromedia.com/software/flash/about/
2. Make sure you have reviewed the recommended setting here:
vimeo.com/help/compression
3. Take a deep breath
4. Try out the basic uploader: vimeo.com/upload/video/basic
5. If it still doesn't work, try our simple uploader here: vimeo.com/upload/babyface (HD will not work with this one)
6. Try not to have too much going on in other tabs or browsers as long files tend to get hung up if there is too much other activity.
7. Please turn off any virus protection or ad block, or energy saving settings!!
8. If, when uploading, the progress bar jumps to 99% or 100% right away, or freezes on certain percentages, try the basic uploader above and make sure the file name doesn't have any spaces or symbols in it.
9. If your video gets stuck in the 'Holding Pattern' please be patient, it means it failed to convert once and we will try again, it may just take a while. If you need the video to be converted immediately, please delete that video and try uploading again.
i never had a problem w/my first 16 videos i uploaded to vimeo until this weekend when i uploaded a few videos and noticed they played fine but there was no audio.
after the first occurance of this i deleted the video and reuploaded the same video, after a couple retries i finally had success with the process and the audio was fine.
[ vimeo.com/3431848 ]
today i uploaded this video vimeo.com/3450074 and i continue to get video with no audio.
these files were uploaded to YT and i had no problem and i never changed the settings on my video editor since i've been uploading here.
that second example may just be a glich but i've only had success once [ vimeo.com/3431848 ] in my last six attempts and it has been the missing audio problem.
thank you
lou
[PC/firefox/dual core p8600]
As far as I can tell, there's no problem with the source file. I used the compression settings suggested by Vimeo, and I compressed the file anew after the first two failures, just to make sure it wasn't the source file that was the problem. It plays back fine on my Mac - and at one time, it also did on Vimeo. I tried uploading from both Safari and Firefox. Don't know what to do anymore; I can try again of course, but that doesn't solve anything if the problem is not with me but with Vimeo, as it seems.
Any assistance would be appreciated. Thanks.
P.S. One last thing: because of these troubles, I don't have enough upload allowance left. Any chance you could correct this?
Ed
Unfortunately you'll have to reupload, before doing so please review our suggested settings here, vimeo.com/help/compression
vimeo.com/3432187
vimeo.com/3397967
vimeo.com/3398258
The HD version on vimeo is not bad.. not as good as the wmv that i've uploaded, but anyway...
When I embed the hd version on my website jesusestlaporte.com, the quality is very bad too can you help me please!!
tks
Seby
The SD version is still out of sync
tks
Seby
vimeo.com/3441105
i didn't do anything different. same compression settings as other vids, and nothing new... any ideas why this is happening?
Please upgrade your Flash version first and review our compression settings detailed here, vimeo.com/help/compression
I upload a video but its only 1:46 .
when its work its to slow ???? why
Resolution was 1280X720 in Divx format (uploaded one last week with no issue). An average bitrate of 5000 kpbs with 320 mp3 sound.
vimeo.com/3443024
Please help!
halfourdeen.com/HOD1-Vimeo%20HD.mov
here are the 3 videos
vimeo.com/jodi/videos
vimeo.com/3440780
where´s the old vimeo? the vimeo I knew?? Is vimeo only good for 'plus' users now?
you replied:
Hi Aliya,
Have you tried uploading from IE or the basic uploader?
"
Problem is, I'm downloading from a mac, and only have access to mac (im in Japan), so no explorer. I have tried the basic uploader, with the same result. However, I neglected to mention that there was one time (out of maybe, 20) that the download did complete, but then when I tried to play the video, it appeared as a black screen.
any further help you could give would be appreciated.
thanks,
aliya
Of interest is that the tags I submitted indicate that 3-4 videos with certain tags exists (eg. CAML), whereas there is only 1 video - the new version I've uploaded and awaiting processing) - does this mean the 'failed' versions are still residing as incomplete files on vimeos servers somewhere? Or are the tags registered in a datbase that points to failed uploads?
Very frustrating.
I have previously managed to upload HD video, but never this one!
Can you try to upload from Firefox? Also your video needs to be at least 1280 pixels wide to get HD treatment on Vimeo.
vimeo.com/3379570
5 Days from now, and still not working.
It just says that it is uploading .. ??
Thats pretty long .
How am I going to submit the video to my school on time?
What we can do about it?
Thanks
Several problems:
1) The last second, or even half second, is shaved off the video after upload... I am a musician and I keep the original video pretty 'tight' to save bandwidth / space etc. But after uploading, the last half second is missing from the video, giving a very strange ending to my musical piece!
2) I have uploaded the same video now a couple of times, and once uploaded (sometimes it got stuck with the word 'finishing') it stopped playing at exactly 03:00, with blocks of pink colour. Now, the newly uploaded version freezes with 5 seconds to go, again with a pink blocks on the screen.
The original video is a wmv file, and the codec information is as below (I hope the formatting works out OK).
FILE_NAME 01 - MSR - LAK.wmv
FILE_SIZE 84,247,613
CONT_AUDIO_STREAM_COUNT 1
CONT_BASETYPE ASF (.WMA/.WMV)
CONT_TOTAL_BITRATE 0
VIDEO_BITRATE 1915
VIDEO_CODEC_NAME WMP v9 (VC-1 Simple/Main)
VIDEO_CODEC_STATUS Codec Status Undetermined
VIDEO_CODEC_TYPE WMV3
VIDEO_DURATION 5:31.441
VIDEO_SAR 1.250
VIDEO_SIZE_X 720
VIDEO_SIZE_Y 576
AUDIO_BITRATE 160
AUDIO_BITRATE_TYPE CBR
AUDIO_CHANNEL_COUNT 2
AUDIO_CODEC 0x0161 (WMA v2)
AUDIO_CODEC_STATUS Codec Status Undetermined
AUDIO_MPEG_STREAM_ID 0x01
AUDIO_SAMPLE_RATE 44100
Flash upgraded.
vimeo.com/3458359
vimeo.com/3451285
What's up with it?
I am editing in sony vegas 8 and my project is 720 x 480 widescreen... before I render it and stuff I wanted to know if anyone here could give me some advice on the best settings to upload... like what format and all that jazz... I did a test with "keep original size" wmv 9 and it looked pretty darn clear but im wondering is there anyway possible to get it to the original look or close to... thanks
lance@lancelipinsky.com
Could I politely suggest you try the "Technical Help" forum where you can "Ask questions about making videos and watch tutorials."
Good luck!
Thanks
Have you tried uploading from Safari?
vimeo.com/3459002
thanks
IAVIDEO
@IAVIDEO I tried making some adjustments but it didn't work, sorry but you'll have to reupload.
I must be having a good hair day ;)
vimeo.com/3456924
thanks
but i can't upload a video with high qulity and 16:9 size. vimeo always convert 16:9 to 4:3.
i tried many times and many different compressions but it's never as i want.
is there a solution please ? thanks a lot if you can help me
Whatever format I upload in at 1280x720 it will reach 100% then say "Finishing" then do nothing, no matter how long it's left. I've mainly tried 3ivX (as .avi) with various settings (which work in 640x370), but also divx (as .avi) & MPEG2. I've tried with sound & without. I've tried the basic uploader it and gets to 99% saying not long left then stops. I'm using Firefox3 and have also tried IE7.
Any ideas? Thanks,
Jeff
Have you read over our guide for compression? vimeo.com/help/compression
Try a small, 15 second test clip and see if that makes it through.
Most of my test clips have been less than 20 seconds.
The upload use to move at around 1MB per minute or so. now, 1MB of upload takes around 10 mintues.
Nothing has changed with my internet connection and i believe my flash is current. I've followed the recommend upload instructions (and like i've said, had great sucess in the past). I've tried Safari and Firefox and received the same result.
Be sure to update your flash player to flash 10. I think that will help cut down that time.