We are committed to improving our services, listening to you and increasing your satisfaction. To maintain our competitive edge, we can do no less than test ourselves against the very best. We will continue to set performance goals and standards for ourselves, measure our performance against the "best in the business" and endeavor to be the best in our business.
To do this, we need your input and feedback. Each of our districts has a written survey to measure service performance and customer satisfaction in each of their service functions: planning, design, construction, real estate, regulatory programs and the operation of our projects. All Corps service providers, from the lock and dam operator to the construction manager, will survey their customers and report the results.
But we will not stop here. We will constantly improve. We stay in constant contact with our own front-line work force the people who work directly with our customers and listen to their views on improving service. The ideas of our employees and our customers help us find ways in which we can better achieve our primary mission of serving the Nation in peace and at war. Service is the Spirit of the Corps.
Customer Service
The Corps of Engineers serves you, our customers, by providing comprehensive engineering, management and technical support to the Department of Defense, other agencies, State and Local governments. We help defend America's security -- militarily, economically and environmentally. Specifically, we:
- Manage the design and construction of living, working and training areas for the Army and Air Force;
- Plan, design, build and often operate and maintain projects that provide river and harbor navigation, flood control, water supply, hydroelectric power, environmental restoration, wildlife protection and recreation;
- Protect the Nation's waterways and wetlands;
- Undertake disaster relief and recovery work;
- Operate the Nation's largest real estate program, with holdings the size of Kentucky at our military installations and civil projects;
- Search for new technologies through research and development;
- Put to work our engineering, contracting and construction management skills for other Federal agencies on missions ranging from toxic waste clean-up for the Environmental Protection Agency's "Superfund" to construction of space facilities for NASA.