While using an Internet Explorer browser and visiting a Web page containing applets, the Internet Explorer browser crashes.
CAUSE
Here are some of the reasons that might cause Internet Explorer to crash.
Display settings are incorrect
The Java Runtime Environment (JRE) may not support the operating system and/or hardware configuration you are using
Required patches or hotfixes are not applied to your computer system
Browser version you are using may not be supported
SOLUTION
Following are the possible resolutions for this error. Choose the appropriate method(s) for your computer.
Make sure your operating system configuration supports the JRE version you are using.
Compare your operating system information to the following supported platforms for the latest Sun JRE. The latest version of the Sun JRE supports the following Microsoft Windows platforms:
Windows 98
Windows ME
Windows NT
Windows 2000
Windows XP
If you use Windows 95, you cannot use the latest Sun JRE. However, you can use an earlier version, with some limitations. The Windows 95 Help Page provides more information on topic.
Make sure you have the latest updates and hotfixes installed on your system
Check the Microsoft Windows update Web site, and check for the latest updates and hotfixes available for your computer. In most cases, applying the latest patches and hotfixes resolves the browser crash issue. You can check for the latest updates available for your computer two different ways:
Select the Update Windows menu from your system Start menu. Follow the instructions on this page to install available updates.
For more information, refer to the Microsoft Windows Update help page and follow the instructions on the installation page to obtain available updates.
Make sure your Web browser supports running the JRE
Check the Version and the Update Versions of your Web browser. Install the latest available service packs and updates for the Web browser.
The AOL Web browser
The AOL Web browser does not fully support viewing Java technology based applets or applications online. If you use America Online (AOL) for Web access, you will be able to run applets better in external Web browsers. Try using Mozilla, Netscape, Opera or Internet Explorer. To get the best results when using AOL:
Connect to the Internet using AOL version 3.0 or higher
Open a private chat within AOL, which allows your AOL client to remain open without asking if you wish to disconnect while AOL is minimized
Minimize AOL
Launch an external Web browser mentioned above
For further information about AOL issues, please visit our AOL Issues page
Internet Explorer 5.5 or 6.x
If you are using Internet Explorer version 5.5, then make sure you have installed the Service Pack 2 (SP2) for your browser. If you are using Internet Explorer 6.x, make sure you have Service Pack 1 (SP1) installed for your browser.
Here is how to check the Version& and Update Version of your Web browser.
Start the Internet Explorer Web browser
Click Help --> About Internet Explorer menu. The About Internet Explorer screen is as shown in the screen shot below.
Check the Version information and Update Versions information displayed in "About Internet Explorer" screen.
Adjust the display settings
Another reason why a browser might crash is because of display settings. The JRE has a requirement of a minimum number of colors that your computer should support. Your minimum color settings should be 256 colors.
Following are the instructions to adjust the color settings of your computer.
Invoke the Control Panel by click the Start-->Settings-->Control Panel menu from the system Start menu. The Control Panel window appears as shown below.
Double click on the "Display" icon from "Control Panel" to navigate to the "Display Properties" screen. "Display Properties" screen appears as shown in the screen shot below.
Alternatively, the "Display Properties" window can be invoked by right-clicking the mouse on your "Desktop" and then selecting "Properties" menu from the pop up menu.
In "Display Properties" window, click on the "Settings" tab. The "Settings" tab appears as shown in the screen shot below.
Set Colors to 256 or more colors supported by your system. The minimum color setting required is 256 colors. If the user has less colors selected (for example, 32 colors) then the JRE will crash which results in a crash of Internet Explorer.
Note: With incorrect color settings, users will not be able to start the "Java Control Panel", and may still experience a Web browser crash when visiting a Web page running Java technology based applets.
Sun provides third-party contact information to help you find technical support. This contact information may change without notice. Sun does not guarantee the accuracy of this third-party contact information.
The third-party products discussed in this article are manufactured by companies independent of Sun. Sun makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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