How do I resolve problems running applets in AOL?

Applet Application

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This article applies to:

Platform(s):
Windows 98, Windows ME, Windows 2000 (SP4+), Windows XP (SP1 SP2)
JRE version(s):
1.4.2_xx, 1.5.0, 6.0

SYMPTOMS

The AOL browser is not able to properly run Java technology based chat programs, applets or games.

CAUSE

AOL runs a saved copy of each applet from a cache folder on the computer, so the applet now running in the browser may not be the most current version.

AOL has a bug which causes some applets to redraw the window improperly.

SOLUTION

Use these suggestions to help resolve AOL issues.

Clear the web cache and delete temporary files. This will force the browser to download and cache the latest version of the applet from its web site.

Optimize your AOL browser settings.

If there are still problems after clearing the cache, try using another browser, such as Mozilla, Internet Explorer, or Netscape to view Java technology based applets.

If these suggestions do not help solve the issue, please let AOL know about it.

For more information, refer to the AOL Support site

Clear the web cache and delete temporary files

Start AOL
from the AOL menu bar
Select Keyword > Go to Keyword
type the keyword preferences
Click Go
Dialog box: AOL Settings: Customize your AOL Experience
Select Essentials tab > Internet (Web) Options - Set Web browser options and properties
Dialog box: Internet Options
Select General tab
Click Delete files
Dialog box: Delete Files: Delete all files in the Temporary Internet files
Select Delete all offline content
Click OK
Click OK

Optimize your AOL browser settings:

Start AOL
from the AOL menu bar
Select Keyword > Go to Keyword
type the keyword preferences
Click Go
Dialog box: AOL Settings: Customize your AOL Experience
Select Essentials tab > Internet (Web) Options - Set Web browser options and properties
Dialog box: Internet Options
Select Security tab
Dialog box: Select a web content zone to specify security settings
Click Internet icon
Click Default Level (which sets the browser to Medium)
Select AOL Browser tab
Dialog box: Web Graphics: Do you want Web graphics to be compressed? This will display Web pages quicker.
Click Never compress graphics
Click OK
Close AOL
Restart AOL

NEED MORE HELP?

If you require further assistance, please make sure you check through our Help and FAQ sections thoroughly. We probably have a page that answers your question.

You may find information on the following topics in the Help section:
Installing Java
Configuring Java
Error Messages
Applet Application

Help Resources

>	Installing Java
>	Configuring Java
>	Error Messages
>	Applet Application
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FAQ

>	General Questions
>	Java for Mobile Devices