Platform(s): Windows 98, Windows ME, Windows 2000 (SP4+), Windows XP (SP1 SP2), Windows 2003
JRE version(s): 1.4.2_xx
SYMPTOMS
The browser closes abruptly and leaves an error log on your desktop. The error log contains a long message which starts as shown below:
An unexpected exception has been detected in native code outside the VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc0000005) occurred at PC=0x3559558
Function=[Unknown.]
Library=C:\WINDOWS\System32\YPCLSP.dll
CAUSE
This is caused by an error inside the YPCLSP.dll file. The YPCLSP.dll is a dynamic program library file that is part of the Yahoo! software package. This library is responsible for the Yahoo! parental controls.
WORKAROUND
Check to see if you are using any Yahoo! parental controls. If so, disable them.
Note: This is a work around and not a fix. If you need a fix to the problem, please contact Yahoo! Support.
Sun provides third-party contact information to help you find technical support. This contact information may change without notice. Sun does not guarantee the accuracy of this third-party contact information. The third-party products are discussed in this article are manufactured by companies independent of Sun. Sun makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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