Phone

For general inquiries and information about your current mortgage loan, call 1-800-414-1226 or 1-800-438-1832 (TDD/TTY Hearing Impaired only) to speak with a Customer Service Representative, Monday through Friday 7 a.m. to 5 p.m. Central Time.
   or
For information about your past due mortgage loan, call 1-800-793-8861 to speak with a Counselor, Monday through Thursday 7 a.m. to 9 p.m., Friday 7 a.m. to 5 p.m., and Saturday
7 a.m. to 1 p.m. Central Time.

Please have your loan number and last four digits of your social security number ready when you call.
 

Email

For general inquiries and information about your mortgage loan, email the CSC at rdquestion@stl.usda.gov.  Please include your loan number in your email.  Allow 2 business days for a reply email.

Contact a Service Center

If you have questions about RD loan programs or about applying for a loan, contact your local service center.  You can access the USDA Service Center Locator, to find a service center near you. 

Directories

To find contact information for USDA agencies, offices, and personnel, please use one of the following directories.

• USDA Phone Directory (Washington DC Area)

• USDA Email Directory

• Federal Phone Directory

• USDA Service Center Locations

• How to Get Information