Accident Management Center (AMC)

Safety Picture

The mission of AMC is to provide experienced technicians to GSA Fleet customers with a one-stop service for crash reporting, collision repairs and third party claims. The AMC is there to provide repair service through approved commercial vendors. The AMC is responsible for all body and glass damage repair for GSA Fleet vehicles. (Note: The Maintenance Control Center is responsible for all mechanical and tire repair.)

The goal of the AMC is to facilitate the repair of damaged vehicles quickly and at the lowest cost to the government. The AMC has three centers located in Atlanta, GA; Kansas City, MO; and Germany. The hours of operation in the United States are 6:00 a.m. to 7:00 p.m. CST. Customers should call (866) 400-0411 to report vehicle damage. For support after hours, call Voyager at (800) 621-3588. Roadside Assistance, may also be available.

Drivers are responsible for reporting mishaps to the AMC. However, if unable to make the report, a supervisor is then responsible for making the report. When calling the AMC to report a crash or incident, please have the following information ready:

  • Tag number
  • Date, time, and location of crash
  • Any injuries or fatalities
  • Brief description of crash, road and weather conditions
  • Were seatbelts used and, if equipped, did the airbags deploy
  • Towing requirement and is the vehicle in storage
  • Did the police respond

Submit the SF91, Motor Vehicle Accident Report, within five business days after the time of the crash (or next business day). FAX: AMC-ATL (404) 608-2247 or AMC-KC (816) 823-3634. Crashes involving a fatality should be reported to the AMC within 24 hours of the crash.

Note: The POLICE REPORT is key in proving fault. It is the agency's responsibility to provide the POLICE REPORT to the AMC.

As a suggestion, agency's may want to issue disposable cameras to their drivers to document the crash scene.

For additional information please contact Daniel Buckingham at daniel.buckingham@gsa.gov

The shortcut for this page is www.gsa.gov/accident.

Last Reviewed 4/23/2009