Important Program Information
GSA Fire Program Coordinator
William (Bill) Hicks, (817) 574-2533
Email: william.hicks@gsa.gov
Requisition Status/Stock Availability
Contact the Customer Assistance Branch in Fort Worth, TX
(800) 525-8027, Option 3
Submission of Routine Orders
Monday through Friday: 7:30 a.m. - 4:15 p.m. (CST)
GSA Customer Assistance Branch, Fort Worth, TX
(800) 525-8027, Option 3, or fax to (817) 574-2551, 574-2552
Submissions can also be made on weekends/after hours
but orders will not be processed until the next duty day.
Submission of Emergency Orders (24/7)
Same as routine orders during normal duty hours (Monday through Friday). See above.
After hours, weekends and holidays:
GSA Western Distribution Center, French Camp, CA
(209) 547-8669 or fax (209) 547-8744 or (209) 547-8745
Note: Do not fax an order after hours unless you first speak to a GSA representative. If there is no answer at French Camp after hours, weekends and holidays, call the answering service at (209) 929-6959 and advise the operator of the situation. The operator will contact depot personnel and someone will return your call. Then you may fax your order to GSA.
Reporting Discrepancies/Quality Issues
Contact the GSA National Customer Service Center
(800) 525-8027, select option 2 for customer service and indicate the call is about a fire suppression item, or send an email to NCSCcustomer.service@gsa.gov indicating "Fire Suppression" in the subject line.
Billing Problems/Inquiries
Contact the GSA National Finance Center as follows:
U.S. Forest Service & Cooperators (Activity Address Codes 12XXXX)
Vera Frazier, (816) 926-6123 or email: vera.frazier@gsa.gov
Department of the Interior (Activity Address Codes 14XXXX)
Deborah Toigo, (816) 823-2036 or email: deborah.toigo@gsa.gov
Alternate for both 12XXXX and 14XXXX
Leslie Schmidt, (816) 926-7985 or email: leslie.schmidt@gsa.gov
Email: KC-Accts-Receivable.Finance@gsa.gov
Email: FSS.Web.Bill@gsa.gov (See info page in the GSA Wildland Fire Equipment Catalog.)
Inventory Managers
Maria White, (817) 574-2682, email: maria.white@gsa.gov
Jack Brothers, (817) 574-2683, email: jack.brothers@gsa.gov
Specifications/Item Purchase Descriptions/Technical Issues
Bill Hicks, (817) 574-2533, email: william.hicks@gsa.gov
Contracting/Procurement
Gay Ray, (817) 574-2684, email: gay.ray@gsa.gov
Beverly Anderson, (817) 574-2531, email: beverly.anderson@gsa.gov
Shirley Burbage, (817) 574-2535, email: shirley.burbage@gsa.gov
GSA Wildland Fire Equipment Catalog
For copies, changes to distribution quantity or change of address, contact the GSA Centralized Mailing List Service (CMLS) at (817) 334-5215 or email: cmls@gsa.gov. The catalog is also available in the GSA Wildland Fire Program website Library.
U.S. Forest Service Specifications
USDA Forest Service specifications are now available from the USDA's Technology and Development Center site. Accessing this site requires a user name and password. Use "t-d" in both places to access current specifications.
Eligibility To Use GSA Sources
The first point of contact for a non-federal user seeking sponsorship is the applicable State FEPP Coordinator. Sponsorship must be granted by the State Forester and approved by the USDA Forest Service. For more information, see the GSA Order on customer eligibility. Non-federal users should note paragraph 7(d)4.
Interagency Agreement
The agreement details GSA responsibilities in providing equipment and supplies for the USDA Forest Service and authorized state/local cooperators. It also outlines the process for purchasing vehicles through GSA for wildland fire programs.
Cache Memo 07-4: Fire Shelter Retrofit
The Forest Service memo, dated April 13, 2007, describes how to retrofit the new generation of emergency fire shelters.
Last Reviewed 3/10/2009