Communication with GSA managers and contracting officers is the most important element in the audit process.  Accordingly, we have expanded our solicitation of customer feedback over the last year.  Each audit report includes a customer survey questionnaire that we hope will be completed by the cognizant manager or contracting officer.  Our office uses the completed questionnaires to assess and improve the usefulness of our audits and related services.  Internal questionnaires have been included with the audit reports since May 1997. 

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