General Services Administration

Budget, Performance and Financial Snapshot Fiscal Year 2008

Who We Are

Mission: The U.S. General Services Administration (GSA) leverages the buying power of the Federal Government to acquire best value for the taxpayers and our Federal customers. We exercise responsible asset management. We deliver superior workplaces, quality acquisition services, and expert business solutions. We develop innovative and effective management policies.

Organization: GSA delivers products, services, and policies to its Federal customers through the Federal Acquisition Service (FAS), the Public Buildings Service (PBS), the Office of Government-wide Policy (OGP), the Office of Citizen Services (OCS), 10 Staff Offices, and the independent Office of the Inspector General and Civilian Board of Contract Appeals. GSA interacts directly with customers through 11 Regional Offices and the Central Office in Washington, DC. The Department's Organizational Chart is available at http://www.gsa.gov/graphics/staffoffices/GSA_OrgChart.pdf.

Personnel: In FY 2008, GSA realized 11,792 full-time equivalents (FTE).

Budgetary Resources: In FY 2008, GSA incurred obligations of $20.2 billion, over 97% of which was supported by revenues from goods and services provided to other Federal agencies on a reimbursable basis. Only $476 million, or 2.4%, came from appropriations.


Budget Snapshot

Total Spending FY 2005-2009
Total Outlays
 Mandatory $-116 $-149 $-171 $-4 $-37
 Discretionary $136 $173 $202 $397 $759
Total $20 $24 $31 $393 $722
$ in millions
Top 5 Programs By Budget
  Top 5 Programs
  Real Property Leasing Assisted Acquisition Services Travel, Motor Vehicles & Card Services Asset Management of Owned Real Property Integrated Technology Services
2008 $4,776.5 $3,650.8 $2,785.9 $2,745.3 $1,270
2009 $5,244.3 $3,746.2 $2,634.4 $2,689.4 $1,332
$ in millions

Performance Snapshot

Accomplishments: Leadership in Green Government: 7 GSA-controlled buildings were certified under the U.S. Green Building Council's Leadership in Energy and Environmental Design (LEED) rating system, bringing GSA's total to 27. Continuing GSA's Business Resurgence: Revenues in GSA's FAS grew 4.6 percent in FY 2008, and business with DoD, our largest customer, increased by three percent. Restoring the Federal Infrastructure: GSA completed two Federal Courthouses and five new Federal Buildings, and began construction on six new Land Ports of Entry.

Challenges: In FY 2009, GSA will continue to integrate service offerings in order to provide a single interface with our Federal customers. GSA will continue to expand our environmentally-friendly product and service offerings, and will continue to lead the Government in reducing energy consumption in government-controlled office space. GSA must find new ways to address the growing backlog of repairs and alterations needs in Federal buildings.
Financial Snapshot
Clean Opinion on Financial Statements Yes
Timely Financial Reporting Yes Material Weaknesses 1
Improper Payment Rate N/A Total Assets $30,400
Total Liabilities $5,759 Net Cost of Operations $-458
$ in millions
  Footnote:Improper Payment Rate: ?N/A? indicates that GSA does not meet reporting thresholds. In FY 2007, GSA?s rate was just 0.09%. Net Cost of Operations: In FY 2008, GSA realized revenues in excess of costs, generating +$458M in Net Income from Operations.

Summary of General Services Administration Ratings for Fiscal Year 2008

 
                        FY 2008 Performance
Results per Strategic Goal
  Met/Exceeded     Not met but improved over prior years
  Not met target     Data not yet available
Budget per Strategic Goal
($ in millions)
Strategic Goal: Stewardship
Lead Federal agencies in the economical and efficient management of Federal assets by spearheading effective policy development and by the exemplary management of buildings/workplaces, motor vehicles, and personal property provided by GSA.
 
Sample chart
          
2008 Actual = $6,087
Performance Measure(s)* 2006 Results 2007 Results 2008 Target 2008 Results 2009 Target
Satisfied tenant customer satisfaction rating (4 and 5 responses) in Government-owned space surveyed. 83.0% 78.3% 80.0% 81.0%   80.0%
Percent of New Construction program that is registered for the Leadership in Energy and Environmental Design (LEED) program. 100% 100% 75% 100%   90%
Percentage discount from manufacturer's invoice price on motor vehicle acquisitions. 39.0% 32.0% 28.7% 29.0%   28.9%
Strategic Goal: Superior Workplaces
Deliver and maintain productive workplaces consisting of office space, furnishings, technology, supplies, and related services.
 
Sample chart
          
2008 Actual = $853
Performance Measure(s)* 2006 Results 2007 Results 2008 Target 2008 Results 2009 Target
Satisfied tenant customer satisfaction rating (4 and 5 responses) in leased space surveyed. 78.0% 78.4% 76.0% 78.0%   78.0%
New Construction projects completed on schedule. 84.0% 78.8% 88.0% 80.4%   89.0%
Percentage that GSA Fleet motor vehicle leasing rates are below commercial rates on the GSA Vehicle Leasing Schedule. 39.06% 42.38% 29.50% 40.90%   29.75%
Strategic Goal: Best Value
Develop and deliver timely, accurate, and cost-effective acquisition services and business solutions.
 
Sample chart
          
2008 Actual = $2,078
Performance Measure(s)* 2006 Results 2007 Results 2008 Target 2008 Results 2009 Target
Percent within the private sector benchmarks for cleaning and maintaining office and similarly serviced space. -0.6% +4.0% +/- 5.0% 0.6%   +/- 5.0%
Assisted Acquisition Service (AAS) External Customer Satisfaction index score with Products and Services on a scale of 0 to 100. not conducted 73.5% 74.0% 71.1%   74.5%
Estimated cost savings achieved by SmartBuy and Network Services programs, as compared to their respective price benchmarks. $720M $766M $800M $803M   $824M
Strategic Goal: Innovation
Develop new and better ways of conducting business that result in more productive and effective Federal policies and administrative operations.
 
Sample chart
          
2008 Actual = $88
Performance Measure(s)* 2006 Results 2007 Results 2008 Target 2008 Results 2009 Target
Percent reduction in energy consumption from the FY 2003 baseline (as measured in Btu/GSF). -4.4% -8.3% -9.0% -9.7%   -12.0%
Citizen Touchpoints measures usage of GSA?s Office of Citizen Services (OCS) public information channels. It combines tallies of direct and assisted website visits, telephone contacts, e-mails processed, publications distributed, subscriber e-mailings, along with contact center activity by Federal customer agencies under OCS USA Contact Task Orders. The Citizen Touchpoints metric demonstrates the magnitude of public usage of OCS services. 133.0 million 222.3 million 210.8 million 213.8 million   211.9 million
Percentage of key policy stakeholders and agency users who rate GSA Government-wide policy initiatives "effective" or "very effective" on a five-point scale. 54% 70% 60% 79%   63%
  * This measure was selected from a number of performance measures aimed at the specific strategic goal