Small Business Administration
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Who We Are |
Mission:
The mission of the Small Business Administration is to maintain and strengthen the Nation?s economy by enabling the establishment and the vitality of small businesses and by assisting in the economic recovery of communities after disasters.
Organization:
Headquartered in the District of Columbia with a total FTE workforce of approximately 2,112 employees, the SBA has a full service SBA district office in every state, 800 SCORE chapters, and Small Business Development Centers (SBDCs) in all 50 states and U.S. territories, with more than 950 locations across the country. Additionally, SBA has 5 functional Centers responsible for providing affordable, timely and accessible financial assistance to homeowners, renters and businesses of all sizes located in a declared disaster area.
Personnel: The SBA?s workforce includes 1,189 headquarters employees (726 in Washington, DC, and 463 in other locations) and 923 district office employees. Headquarters employees comprise 61 percent of the SBA workforce with field employees taking the remaining 39 percent. Sixty percent of all SBA employees are in mission critical occupations directly supporting SBA?s mission accomplishment. Additionally, SBA has a disaster reserve workforce of approximately 3,700 that can be activated as needed. Budgetary Resources: The budgetary resources (both mandatory and discretionary) for FY 2008 totaled $528 million or $1.75 per taxpayer. |
Budget Snapshot |
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Performance Snapshot |
Accomplishments:
SBA has made tremendous progress in improving its programs and operations, training its employees, and strengthening internal controls, financial management, and information technology across the agency. In the Office of Disaster Assistance, the Agency completely restructured operations to establish a more customer-centered process. For the Section 7(a) Guarantied Loan Program, the purchase process was redesigned and additional staff was added to reduce outstanding backlogs of lender claims. In the Office of Government Contracting & Business Development, SBA made significant progress in enhancing transparency and accountability in federal agency small business contracting. The Agency fixed the backlog in our 8(a) certification process and cut the application turnaround times in half. In SBA's FY 2007 employee satisfaction survey conducted by the Office of Personnel Management, SBA employees indicated dramatic improvements in most areas over the FY 2006 results.
Challenges: Despite these many accomplishments, however, much remains to be done at SBA. While progress has been made in improving transparency and accountability in small business procurement, more needs to be done to address errors in reported contracting data and the potential for businesses to be inaccurately considered small businesses, and other efforts to ensure that SBA benefits flow to only those eligible. Numerous challenges in the HUBZone program were identified by the Government Accountability Office this year, and SBA is taking aggressive action to address the problems. The recent difficulties in the financial markets are putting our loan servicing and guaranty process improvements to the test and it is anticipated that this will require continued attention in the coming year. |
$ in millions
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Summary of Small Business Administration Ratings for Fiscal Year 2008
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Strategic Goal:
2 - Provide timely financial assistance to homeowners, renters, nonprofit organizations and businesses affected by disaster.
Respond quickly, efficiently and effectively to disaster applicants. |
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2008 Actual = $262
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Performance Measure(s)* | 2006 Results | 2007 Results | 2008 Target | 2008 Results | 2009 Target |
Disaster Customer satisfaction rate (%) | 57% | 66% | 72% | 65% | 71% |
Disasters having field presence within 3 days (%) | 100% | 100% | 95% | 100% | 95% |
Time to process 85% of business physical applications (days) | 66 | 11 | 16 | 11 | 18 |
Strategic Goal:
3 - Improve the economic environment for small business
Protect, strengthen and effectively represent the Nation's small businesses to minimize the regulatory burden and foster a more small-business-friendly environment. |
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2008 Actual = $15
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Performance Measure(s)* | 2006 Results | 2007 Results | 2008 Target | 2008 Results | 2009 Target |
Regulatory cost savings to small businesses ($ in Billions) | 7.25 | 2.6 | 5.5 | 10.7 | 5.5 |
Strategic Goal:
4 - Ensure management and organizational excellence to increase responsiveness to customers, streamline processes, and improve compliance and controls.
Deploy a skilled workforce; provide a safe and secure IT environment to support business decisions and Agency operations; and provide financial and performance management services to support efficient and effective program delivery. |
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2008 Actual = $121
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Performance Measure(s)* | 2006 Results | 2007 Results | 2008 Target | 2008 Results | 2009 Target |
Financial Reporting - Unqualified Opinions for Audit Year | Yes | Yes | Yes | Yes | Yes |