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General Services Administration
Budget, Performance and Financial Snapshot Fiscal Year 2008
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Who We Are
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Mission:
The U.S. General Services Administration (GSA) leverages the buying power of the Federal Government to acquire best value for the taxpayers and our Federal customers. We exercise responsible asset management. We deliver superior workplaces, quality acquisition services, and expert business solutions. We develop innovative and effective management policies.
Organization:
GSA delivers products, services, and policies to its Federal customers through the Federal Acquisition Service (FAS), the Public Buildings Service (PBS), the Office of Government-wide Policy (OGP), the Office of Citizen Services (OCS), 10 Staff Offices, and the independent Office of the Inspector General and Civilian Board of Contract Appeals. GSA interacts directly with customers through 11 Regional Offices and the Central Office in Washington, DC. The Department's Organizational Chart is available at http://www.gsa.gov/graphics/staffoffices/GSA_OrgChart.pdf.
Personnel:
In FY 2008, GSA realized 11,792 full-time equivalents (FTE).
Budgetary Resources:
In FY 2008, GSA incurred obligations of $20.2 billion, over 97% of which was supported by revenues from goods and services provided to other Federal agencies on a reimbursable basis. Only $476 million, or 2.4%, came from appropriations.
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Budget Snapshot
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Total Spending FY 2005-2009
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Mandatory
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$-116
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$-149
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$-171
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$-4
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$-37
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Discretionary
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$136
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$173
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$202
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$397
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$759
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Total
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$20
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$24
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$31
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$393
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$722
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$ in millions
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Top 5 Programs By Budget
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Real Property Leasing
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Assisted Acquisition Services
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Travel, Motor Vehicles & Card Services
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Asset Management of Owned Real Property
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Integrated Technology Services
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2008
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$4,776.5
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$3,650.8
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$2,785.9
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$2,745.3
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$1,270
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2009
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$5,244.3
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$3,746.2
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$2,634.4
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$2,689.4
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$1,332
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$ in millions
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Performance Snapshot
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Accomplishments:
Leadership in Green Government: 7 GSA-controlled buildings were certified under the U.S. Green Building Council's Leadership in Energy and Environmental Design (LEED) rating system, bringing GSA's total to 27. Continuing GSA's Business Resurgence: Revenues in GSA's FAS grew 4.6 percent in FY 2008, and business with DoD, our largest customer, increased by three percent. Restoring the Federal Infrastructure: GSA completed two Federal Courthouses and five new Federal Buildings, and began construction on six new Land Ports of Entry.
Challenges:
In FY 2009, GSA will continue to integrate service offerings in order to provide a single interface with our Federal customers. GSA will continue to expand our environmentally-friendly product and service offerings, and will continue to lead the Government in reducing energy consumption in government-controlled office space. GSA must find new ways to address the growing backlog of repairs and alterations needs in Federal buildings.
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Clean Opinion on Financial Statements
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Yes
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Timely Financial Reporting
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Yes
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Material Weaknesses
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1
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Improper Payment Rate
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N/A
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Total Assets
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$30,400
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Total Liabilities
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$5,759
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Net Cost of Operations
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$-458
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$ in millions
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Footnote:Improper Payment Rate: ?N/A? indicates that GSA does not meet reporting thresholds. In FY 2007, GSA?s rate was just 0.09%.
Net Cost of Operations: In FY 2008, GSA realized revenues in excess of costs, generating +$458M in Net Income from Operations.
Summary of General Services Administration Ratings for Fiscal Year 2008
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FY 2008 Performance Results per Strategic Goal
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Met/Exceeded
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Not met but improved over prior years
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Not met target
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Data not yet available
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Budget per Strategic Goal
($ in millions)
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Strategic Goal:
Stewardship
Lead Federal agencies in the economical and efficient management of Federal assets by spearheading effective policy development and by the exemplary management of buildings/workplaces, motor vehicles, and personal property provided by GSA.
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2008 Actual = $6,087
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Performance Measure(s)*
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2006 Results
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2007 Results
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2008 Target
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2008 Results
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2009 Target
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Satisfied tenant customer satisfaction rating (4 and 5 responses) in Government-owned space surveyed.
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83.0%
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78.3%
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80.0%
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81.0%
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80.0%
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Percent of New Construction program that is registered for the Leadership in Energy and Environmental Design (LEED) program.
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100%
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100%
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75%
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100%
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90%
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Percentage discount from manufacturer's invoice price on motor vehicle acquisitions.
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39.0%
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32.0%
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28.7%
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29.0%
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28.9%
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Strategic Goal:
Superior Workplaces
Deliver and maintain productive workplaces consisting of office space, furnishings, technology, supplies, and related services.
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2008 Actual = $853
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Performance Measure(s)*
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2006 Results
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2007 Results
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2008 Target
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2008 Results
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2009 Target
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Satisfied tenant customer satisfaction rating (4 and 5 responses) in leased space surveyed.
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78.0%
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78.4%
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76.0%
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78.0%
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78.0%
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New Construction projects completed on schedule.
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84.0%
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78.8%
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88.0%
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80.4%
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89.0%
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Percentage that GSA Fleet motor vehicle leasing rates are below commercial rates on the GSA Vehicle Leasing Schedule.
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39.06%
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42.38%
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29.50%
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40.90%
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29.75%
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Strategic Goal:
Best Value
Develop and deliver timely, accurate, and cost-effective acquisition services and business solutions.
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2008 Actual = $2,078
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Performance Measure(s)*
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2006 Results
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2007 Results
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2008 Target
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2008 Results
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2009 Target
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Percent within the private sector benchmarks for cleaning and maintaining office and similarly serviced space.
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-0.6%
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+4.0%
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+/- 5.0%
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0.6%
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+/- 5.0%
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Assisted Acquisition Service (AAS) External Customer Satisfaction index score with Products and Services on a scale of 0 to 100.
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not conducted
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73.5%
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74.0%
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71.1%
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74.5%
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Estimated cost savings achieved by SmartBuy and Network Services programs, as compared to their respective price benchmarks.
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$720M
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$766M
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$800M
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$803M
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$824M
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Strategic Goal:
Innovation
Develop new and better ways of conducting business that result in more productive and effective Federal policies and administrative operations.
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2008 Actual = $88
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Performance Measure(s)*
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2006 Results
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2007 Results
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2008 Target
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2008 Results
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2009 Target
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Percent reduction in energy consumption from the FY 2003 baseline (as measured in Btu/GSF).
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-4.4%
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-8.3%
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-9.0%
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-9.7%
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-12.0%
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Citizen Touchpoints measures usage of GSA?s Office of Citizen Services (OCS) public information channels. It combines tallies of direct and assisted website visits, telephone contacts, e-mails processed, publications distributed, subscriber e-mailings, along with contact center activity by Federal customer agencies under OCS USA Contact Task Orders. The Citizen Touchpoints metric demonstrates the magnitude of public usage of OCS services.
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133.0 million
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222.3 million
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210.8 million
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213.8 million
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211.9 million
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Percentage of key policy stakeholders and agency users who rate GSA Government-wide policy initiatives "effective" or "very effective" on a five-point scale.
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54%
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70%
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60%
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79%
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63%
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* This measure was selected from a number of performance measures aimed at the specific strategic goal