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CIT/DCS Reports

ACD 24x7 Support Summary (pre-NAISMC) Weekly   Select date range 03/28 -04/03/2004 03/23 -03/29/2004 03/16 -03/22/2004 03/09 -03/15/2004 03/02 -03/08/2004 02/24 -03/01/2004 02/17 -02/23/2004 02/03 -02/09/2004 01/27 -02/02/2004 01/20 -01/26/2004 01/13 -01/19/2004 01/06 -01/12/2004 12/30 -01/05/2004 12/23 -12/29/2003 12/16 -12/22/2003 12/09 -12/15/2003 12/02 -12/08/2003 11/25 -12/01/2003 11/18 -11/24/2003 11/11 -11/17/2003 View Archived Reports Monthly   Select date range March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 March 2003 February 2003 January 2003 December 2002 November 2002 November 2002 October 2002 October 2002 View Archived Reports Fiscal Year   Select date range FYTD 2004 thru March FY 2003 FY 2002 FY 2002 ACD Application Management Summary for All ACD Calls Date Range   Select date range   --Specify Dates-- Yesterday Last Sunday Last Monday Last Tuesday Last Wednesday Last Thursday Last Friday Last Saturday Last Week Last Month Selected DNIS/DDI Management Summary for DCS Date Range   Select date range --Specify Dates-- Yesterday Last Sunday Last Monday Last Tuesday Last Wednesday Last Thursday Last Friday Last Saturday Last Week Last Month Idle Code Summary for TASC Date Range   Select date range --Specify Dates-- Yesterday Last Sunday Last Monday Last Tuesday Last Wednesday Last Thursday Last Friday Last Saturday Last Week Last Month Agent Performance Summary for Training Branch Date Range   Select date range Yesterday Last Sunday Last Monday Last Tuesday Last Wednesday Last Thursday Last Friday Last Saturday Last Week Last Month   --Specify Dates-- Call Summary by Agent and Application for Training Branch Date(s) Range   Select date range   --Specify Dates-- Yesterday Last Sunday Last Monday Last Tuesday Last Wednesday Last Thursday Last Friday Last Saturday Last Week Last Month Center for Information Technology National Institutes of Health Bethesda, Maryland 20892 U.S. Department of Health and Human Services Washington, D.C. 20201