ACD   Administrative   Anti-Virus   Change Management   Customer Surveys   Knowledge Management   Management Summary   Score Card Data   Service Tickets   ServiceWare

[ VIEW A LISTING OF ALL REPORTS ]    [ COMMENTS / FEEDBACK ]

CIT/DCS Reports

Service Tickets Training Program Class and Student Summary Semester   Select date range Fall 2005 Summer 2005 Spring 2005 Fall 2004 Summer 2004 (thru Aug) Spring 2004 Fall 2003 Summer 2003 Spring 2003 Fall 2002 Summer 2002 Spring 2002 Fall 2001 Summer 2001 Spring 2001 Fiscal Year   Select date range FY05 FY04 FY03 FY02 Training Program Overview Fiscal Year   Select date range FY 2005 FY 2004 FY 2003 FY 2002 ISG Staff Ticket Summary Report Date(s)   Select date range --Specify Report Dates-- Last Week Last Month Last Quarter Customer Service Report for ISG Date Range   Select date range  --Specify Dates-- Last Month Last Quarter Last Fiscal Year FY To Last Month Customer Service Ticket Summary by Service and Source for DCS Date Range   Select date range  --Specify Dates-- Last Month Last Quarter Last Fiscal Year FY To Last Month Staff Ticket Summary for DCS Weekly   Select date range 12/19-12/25/2004 12/12-12/18/2004 12/05-12/11/2004 11/28-12/04/2004 11/14 -11/20/2004 11/07 -11/13/2004 10/31 -11/06/2004 10/24 -10/30/2004 10/17 -10/23/2004 10/10 -10/16/2004 10/03 -10/09/2004 09/26 -10/02/2004 09/19 -09/25/2004 09/12 -09/18/2004 09/05 -09/11/2004 08/29 -09/04/2004 08/22 -08/28/2004 08/15 -08/21/2004 08/08 -08/14/2004 08/01 -08/07/2004 View Archived Reports Monthly   Select date range December 2008 November 2008 October 2008 September 2008 August 2008 July 2008 June 2008 May 2008 April 2008 March 2008 February 2008 January 2008 December 2007 November 2007 October 2007 September 2007 August 2007 July 2007 June 2007 May 2007 View Archived Reports Fiscal Year   Select date range FYTD 2005 FY 2004 FY 2003 Expanded ELDSG Staff Ticket Summary Date(s) Range   Select date range   --Specify Dates-- Yesterday Last Sunday Last Monday Last Tuesday Last Wednesday Last Thursday Last Friday Last Saturday Last Week Last Month Expanded Training Staff Ticket Summary Date(s) Range   Select date range   --Specify Dates-- Yesterday Last Sunday Last Monday Last Tuesday Last Wednesday Last Thursday Last Friday Last Saturday Last Week Last Month ELDSG Staff Ticket Summary Date(s) Range   Select date range   --Specify Dates-- Yesterday Last Sunday Last Monday Last Tuesday Last Wednesday Last Thursday Last Friday Last Saturday Last Week Last Month Last Quarter FY To Last Month Last Fiscal Year Customer Service Report Specify Parameters Training Applications for Non-NED Students Run Report Ticket Resolution Specify Parameters IC Ticket Detail - by Category/SubCategory Specify Paramters Deskside Support Ticket Summary Date Range   Select date range --Specify Create Dates-- Last Week Last Month Deskside Re-Opened Service Tickets Date Range   Select date range Last Week Last Month Last Quarter FY To Last Month Last Fiscal Year --Specify Close Dates-- Deskside Monthly Ticket Report Run Report Deskside Expanded Staff Ticket Summary Date(s) Range   Select date range   --Specify Dates-- Yesterday Last Sunday Last Monday Last Tuesday Last Wednesday Last Thursday Last Friday Last Saturday Last Week Last Month Center for Information Technology National Institutes of Health Bethesda, Maryland 20892 U.S. Department of Health and Human Services Washington, D.C. 20201