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"Special Handling" requests consist of items with a "Service Level" of Rush or Urgent Patient Care, and also Color Copy requests.
Since these items generally require a separate work process to handle the expediated requests and color reproduction, "Special Handling" requests are indicated in the Status and Activity messages on the DOCLINE Home page.
Rush and Urgent Patient Care requests must be receipted the same day, and updated within one (1) business day after receipt to avoid rerouting by Time-Triggered Actions.
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http://www.nlm.nih.gov/services/doc_special_handle.html
Last reviewed: 22 September 2008
Last updated: 22 September 2008
First published: 28 March 2006
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