United States National Library of Medicine National Institutes of Health

FAQ
DOCLINE® -- Reviewing "Retired Unfilled" Requests

Question: How do I review "Retired Unfilled" Requests?
Answer:

The number of requests retired unfilled will appear in a message on your Home Page. (Message text: "# DOCLINE Requests were retired unfilled.")

To review requests that were retired unfilled:

  1. Select the "Retired Unfilled" message on your Home Page.
  2. To view a request, select the request number under the Request# column.
  3. To view the routing history of a request, select the action text (e.g. "Not Filled" or "Expired") under the Action column.

To clear an individual request from the "Retired Unfilled" notification list:

  1. Select the "Retired Unfilled" message on your Home Page.
  2. Select the action text (e.g. "Not Filled" or "Expired") under the Action column.
  3. Select Reviewed.

To clear all requests from the "Retired Unfilled" notification list:

  1. Select the "Retired Unfilled" message on your Home Page.
  2. Select Reviewed at the bottom of the screen.

    To maintain the list of requests in your notification list after you have read them, do not select Reviewed. Use the DOCLINE menu to select another DOCLINE function or to return to the Home Page.

If you have not cleared them, the requests will continue to be available from the Home Page message link for 40 days.

To Resubmit a retired unfilled request, click on the number or red arrow under the Resubmit column.

Note: All retired unfilled requests remain available from the Status/Cancel function for 40 calendar days via the search feature.

Related Questions:
How do I view a retired unfilled request after I have selected the Reviewed button?
What are Special Handling requests?
What should I check before resubmitting a retired unfilled request?

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http://www.nlm.nih.gov/services/doc_retired_unfilled.html

Last reviewed: 17 September 2008
Last updated: 17 September 2008
First published: 27 September 2001
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