United States National Library of Medicine National Institutes of Health

FAQ
DOCLINE -- Placing a Request in Case of a Clinical Emergency/Urgent Patient Care

Question: How do I send a request to NLM in case of a clinical emergency/urgent patient care?
Answer:

NLM defines Urgent Patient Care as a clinical emergency.

Requests for articles needed in case of urgent patient care may be sent to NLM for expedited handling. NLM has a separate LIBID for receiving urgent patient care requests: MDULMF.

Urgent patient care requests are filled by NLM within two hours after receipt. The delivery methods for urgent patient care requests are Fax, E-mail, Web and ARIEL.

On the Routing Instructions screen:

  1. From the Service Level menu, select "Urgent Patient Care".

  2. Set NLM Delivery Method to Fax, E-mail, Web or ARIEL, preferably E-mail or Web.

  3. Need No Later Than box should be blank or set to greater than the current date.

  4. Enter LIBID MDULMF in the LIBID input box at the bottom of the screen.

    Note: If you want the request to route only to NLM's clinical emergency service, select Deselect All to clear all routing checkboxes. Requests that NLM cannot supply will retire.

  5. Select Next to continue.

Related Questions:
How does routing work?
Which Borrow Method should I use?

Return to the list of DOCLINE FAQs | Return to the list of NLM FAQs
http://www.nlm.nih.gov/services/doc_clin_emerg.html

Last reviewed: 17 September 2008
Last updated: 17 September 2008
First published: 01 January 2001
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