National Network of Libraries of Medicine
nnlm.gov
Archives
This page was archived on: May 02, 2008 | View page metadata
Document content is not current. Links may be broken.
| National Network of Libraries of Medicinennlm.gov |
Archives |
|
This page was archived on: May 02, 2008 | View page metadata | Document content is not current. Links may be broken. |
||
Newsletter for the South Central Region
The fellows and mentors selected for the third class of the leadership program jointly sponsored by the National Library of Medicine (NLM) and the Association of Academic Health Sciences Libraries (AAHSL) have been announced.
The NLM/AAHSL Leadership Fellows Program, offered in cooperation with the Association of Research Libraries Office of Leadership and Management Services, is focused on preparing emerging leaders for director positions in academic health center libraries. The program provides a combination of in-person and virtual learning opportunities for fellows. It encourages developing professional relationships with a mentor and with the cohort of participants. Fellows are paired with mentors who are academic health center library directors and will visit the libraries of their mentors.
Information about the program is available at http://www.arl.org/olms/fellows/.
2004-2005 NLM/AAHSL Leadership Fellows Program Participants:
Susan Gerding Bader
Director, Learning Resource Center, Baylor University School of
Nursing
Mentor: Jean Sayre
Director, Hardin Library for the Health Sciences
University of Iowa
Judy Burnham
Assistant Director for Administrative and Regional Services
Biomedical Library, University of South Alabama
Mentor: Brett Kirkpatrick
Associate Vice President for Academic Resources and Director of
Libraries
University of Texas Medical Branch, Galveston
Beth Layton
Deputy Director
Health Science Center Libraries, University of Florida
Mentor: William Garrity
Director of Biomedical Libraries
Dartmouth College/Dartmouth Medical School and
Dartmouth-Hitchcock Medical Center
Dawn M. Littleton
Head, Public Services
Mayo Clinic Libraries
Mentor: Rick Forsman
Director, Denison Memorial Library
University of Colorado Health Sciences Center
Jett McCann
Assistant Director/Resources Management Services
Libraries and Learning Resource Center, Medical University of
South Carolina
Mentor: Patricia Thibodeau
Associate Dean for Library Services and Archives
Duke University Medical Center
In the last issue of Network News we explored the many-faceted issue of cultural competence in organizations. One aspect of a culturally competent organization is the recognition that language barriers can effectively bar entire groups from utilizing the organization's services, and the employment of measures to bridge these barriers. Linguistic competence can be defined as the capacity of an organization and its personnel to effectively communicate with persons of limited English proficiency, those who have low literacy skills or are not literate, and individuals with disabilities.
Libraries in diverse communities have long been keen to reach out to people with limited English proficiency (LEP), and make accommodations such as book collections in other languages, hiring of bilingual staff, and offering programs in other languages. Many libraries have taken advantage of NN/LM and NLM funding to provide health information materials in other languages at community locations outside the library. Usually it is in an organization's best interest to endeavor to reach and serve all potential clientele equally, and often this is incorporated into the mission statement. However, providing access to information and services in other languages may in fact be an obligation if you are a recipient of Federal funds (whether directly or through subcontracts).
Section 601 of Title VI of the Civil Rights Act of 1964, 42 U.S.C. 2000d, provides that no person shall "on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance." In 2000, Executive Order 13166 was issued, stating that Federal agencies must provide guidance to recipients of Federal funding on how to provide meaningful access to LEP persons and thus comply with Title VI regulations. In 2003, the Department of Health and Human Services issued a revised guidance with the purpose of achieving voluntary compliance. Title VI and its implementing regulations require that recipients take reasonable steps to ensure meaningful access by LEP persons.
How can you tell if you are required to provide access in other languages, and what languages? Obviously, you would not translate each brochure into every language. The intent of the guidance is to suggest a balance that ensures meaningful access by LEP persons to critical services while not imposing undue burdens. The starting point is an individualized assessment that balances the following four factors:
There are many different ways an organization can provide access to information and services in other languages. These include translation, interpreter services (including contract and telephone interpreter services), bilingual staff, using community volunteers, and use of clients' own family members (which in medically sensitive situations is unadvisable).
For more information on HHS guidance on Federal language access requirements, see: http://www.hhs.gov/ocr/lep/revisedlep.html.
http://www.hhs.gov/ocr/lep/
The Department of Health and Human Services Office of Civil
Rights LEP resource page
http://www.lep.gov/
An interagency clearinghouse promoting a positive and
cooperative understanding of the importance of language access
to federal programs and federally assisted programs.
http://healthlaw.org/langaccess/index.shtml
National Health Law Program resources on language access
http://www.omhrc.gov/cultural/
The Center for Linguistic and Cultural Competency in Health
Care
http://www.diversityrx.org/
Diversity Rx: Promoting language and cultural competence to
improve the quality of health care for minority, immigrant, and
ethnically diverse communities
http://gucchd.georgetown.edu//nccc/
National Center for Cultural Competence
http://www.leptaskforce.org/
National Limited English Proficient Advocacy Task Force, an
organization promoting non-discrimination through the use of
linguistic and culturally competent practices
http://www.hispanichealth.org/lep.lasso
National Alliance for Hispanic Health LEP action forum
http://www.adam.com/demos/docs/lep.pdf
A guide for hospitals on complying with LEP guidelines
DOCLINE 2.3 was released on November 12, 2004. This release gives libraries using OCLC ILLiad Resource Sharing Management Software (http://www.oclc.org/illiad/) the option to use the ISO ILL Protocol to communicate between ILLiad and DOCLINE. Release notes are available at: http://www.nlm.nih.gov/docline/docline_rel_info_v2_3.html.
Libraries interested in implementing the ISO ILL Protocol should read the FAQs at: http://www.nlm.nih.gov/services/faqdocline.html#protocol. The information available within the FAQs include what the ISO ILL Protocol is, how an ILLiad library can implement the protocol, and what are the issues involved in implementing the protocol.
Please contact me with any questions.
NLM has released the following DOCLINE quarterly statistical reports for July-September 2004:
1-1A, 1-11A, 1-1AT - Summary DOCLINE Borrower Statistics
1-1B - Summary DOCLINE Lender Statistics
1-2A, 1-22A - Detailed DOCLINE Borrower Statistics
1-2B - Detailed DOCLINE Lender Statistics
2-14 - Resource Library Quarterly Report - Fill Rate
5-1A - Loansome Doc Detailed Lender Statistics
5-1B - Loansome Doc Throughput Report
Please note that reports 1-11A, 1-1AT and 1-22A are only distributed to libraries that have entered requests in DOCLINE for other libraries. Report 2-14 is only distributed to Resource Libraries.
Users have access to the two most recent quarterly reports. The January-March 2004 DOCLINE quarterly statistical reports are no longer available. Instructions for downloading and printing reports may be found in the "Request Reports" section of the online manual (click the Help link at the top of the DOCLINE screen) or at: http://www.nlm.nih.gov/services/faqdocline.html#reports.
In September 2004, NLM funded 20 projects as part of the AIDS Community Information Outreach program. This program is designed to improve information access for AIDS patients, the community and caregivers on a local level. Projects chosen involve one or more of the following: information retrieval, skills development, Internet access, and resource development and document access.
Four projects were chosen from the SCR:
The HTC Community Health Empowerment Online Project (Austin, TX)
Developed by Huston-Tillotson College (http://www.htc.edu/), a Historically Black College and University, the HTC Community Health Empowerment Online Project will conduct train-the-trainer sessions led by regional NLM staff for community representatives/Consumer Health Advocates (CHAs). The CHAs will assist consumers and peers in retrieving online HIV/AIDS health information making use of existing computer workstations on campus, in community centers, and a mobile van. Funding will enable the college to update the current website to reflect the community surrounding HTC, and will offer a 1-800 Help Line for assistance in locating online resources.
New Mexico AIDS InfoNet (Albuquerque, NM)
The New Mexico AIDS InfoNet (http://www.aidsinfonet.org/) is an online HIV/AIDS information resource, providing fact sheets on treatment and related information in non-technical language, in both English and Spanish. In addition, the website includes a hyperlinked, categorized listing of more than 500 HIV/AIDS website addresses to facilitate individual research. Funding from NLM will support the ongoing maintenance of the existing fact sheet collection and development of selected additional topics. In collaboration with the University of New Mexico Health Sciences Center Library , the InfoNet website will be publicized to audiences of public librarians and medical librarians. This project will also offer presentations on HIV/AIDS treatment topics within New Mexico and at selected regional or national conferences.
Project LEARN IT (San Antonio, TX)
The Division of Community Pediatrics (CP) at the University of Texas Health Science Center at San Antonio will develop, implement, and evaluate the efficacy of a training program through Project LEARN IT (http://www.learnitliveit.org/). The project targets underserved health care professionals and high-risk adolescents at alternative high schools and incarcerated facilities in the metropolitan area of San Antonio. The goals of Project LEARN IT are:
- To eliminate barriers to internet access and use of online HIV/AIDS health information
- Enhance health care professionals' capacity to transfer knowledge and motivation to high-risk adolescents
- To provide online access to the LEARN IT training curriculum
AIDS Outreach Center Resource Library (Fort Worth, TX)
The AIDS Outreach Center (AOC) (http://www.aoc.org/) will expand AOC's information and referral library, enhancing the availability of the most accurate health information resources for those affected by HIV/AIDS, health care providers, case workers, social workers and the general public in the Tarrant and the surrounding rural county areas. The project will provide:
- Public access to a computerized card catalog and index of the AOC AIDS Resource Library
- Public access to electronic HIV/AIDS related information and resources
- Training to AOC staff, clients, and patrons on how to use the library and website resources
For more information, see: http://www.nlm.nih.gov/news/aidsprojs04.html
The Medical Library Association (MLA) has declared October as National Medical Librarians Month. In addition to the many librarians on the NLM staff, NLM relies heavily on the work of medical librarians in the more than 5,496 member libraries of the National Network of Libraries of Medicine (NN/LM) (http://www.nlm.nih.gov/lo/profiles02/index.html).
NLM is spotlighting several noteworthy projects undertaken by medical librarians around the United States at: http://www.nlm.nih.gov/lo/profiles02/index.html.
Projects highlighted in the SCR are:
MedlinePlus-Quality Online Health Information for the
Community
New Orleans Public Library
REACH 2010: At the Heart of New Orleans
New Orleans, LA
Closing the Gap: Health Information Outreach to Health
Professionals Serving Special Populations
University of New Mexico Health Sciences Center
Center for Development and Disability
Albuquerque, NM
http://cdd.unm.edu/linc/index.htm
Moreno Valley Health Information Services Project
Shuter Library of Angel Fire
Jeffrey G. Loving Memorial Open Arms Free Medical Facility
Angel Fire, NM
Find It Now! Health Information Online
Mustang Public Library
Integris Canadian Valley Regional Hospital
Mustang, OK
If I Knew Then...What I Know Now: Training for End-of-Life
Decision Making
The Texas Partnership for End-of-Life Care
Harris County Public Library
Houston, TX
NLM recently welcomed two new members to its governing body, the Board of Regents. Richard Chabrán has worked in the area of Latino librarianship for over 25 years. He chairs the California Community Technology Policy Group, a coalition of community-based and statewide organizations that works to ensure that underserved communities reap the benefits offered by computers, the Internet and digital innovations. Former Speaker of the U.S. House of Representatives, Newt Gingrich is CEO of The Gingrich Group, a management-consulting firm dedicated to expanding the capabilities and reach of forward-looking corporations and organizations in the health and health care industry.
They joined eight other Board members including the SCR's Holly Shipp Buchanan, MLn, MBA, EdD, Associate Vice President for Knowledge Management and IT, University of New Mexico, Health Sciences Library and Informatics Center, Albuquerque, NM, at their first meeting on September 21-22, 2004.
The Board meets three times a year at the NLM. In addition to 10 members appointed by the HHS Secretary to 4-year terms, there are nine ex-officio members. More information can be found at: http://www.nlm.nih.gov/od/bor/bor.html.
Dianne McCutcheon returned to NLM as Chief of the Technical Services Division, Library Operations on October 19, 2004. Ms. McCutcheon most recently was a Systems Planning Analyst at the Library of Congress, where she coordinated projects to enhance the use of the Integrated Library System (ILS). Prior to that, she held a variety of positions at NLM, including Systems Librarian in the Selection/Acquisitions and Serial Records Sections; Assistant Head, Serial Records Section; Library Operations ILS Coordinator; and Head, Serial Records Section. She is a former NLM Associate and also has experience as a hospital library manager. In addition to her key role in ILS implementation, Ms. McCutcheon was instrumental in the development of serials automation at NLM, including the national serials holdings database that supports the routing of interlibrary loan requests in DOCLINE, automated serials invoice processing, and integration of serials control and indexing systems. She is the recipient of several awards, including NLM's Frank B. Rogers Award.
Just when computer users have learned how to protect themselves from spywear, viruses, hackers, and worms, along comes a new security threat: phishing. Phishing, which stands for "password harvesting fishing" occurs when attackers use official looking emails or websites to trick victims into submitting sensitive information such as passwords, account numbers, etc. For example, an email may be sent that appears to come from a major e-commerce site such as Amazon.com or eBay. The email may state that there is some type of accounting error and that the recipient should log into the site to fix the error. The recipient clicks on the email link and is taken to what appears to be a legitimate site but which actually is a phishing site. The user then enters a user ID or password which is then submitted to the attackers, who can then use this information for identify theft, spamming, and other illegal activities.
There are several resources available to learn how to guard against phishing schemes. One common sense tip includes verifying the legitimacy of emails. Rather than clicking on the email link, enter the company's URL directly to ensure that you go to the real site. (Phishers can fake the URLs shown in browsers).
Anti-Phishing Work Group
http://www.antiphishing.org/
BBB Phishing Phacts
http://www.bbbonline.org/idtheft/phishing.asp
Federal Trade Commission: How Not to Get Hooked by a
'Phishing' Scam
http://www.ftc.gov/bcp/conline/pubs/alerts/phishingalrt.htm
Fight Identity Theft: PayPal Email Scam - Web Site
Version
http://www.fightidentitytheft.com/paypal_scam.html
Phishing scams: 5 ways to help protect your identity
http://www.microsoft.com/athome/security/spam/phishing.mspx
The NN/LM SCR Consumer Health Advisory Committee (CHAC) met in Houston, TX on August 9-10, 2004. Resource Libraries, the Regional Advisory Committee, and NN/LM SCR staff recommended the CHAC members. They are people who provide health information to consumers and include representatives from health sciences libraries, public libraries, public health organizations, and state libraries.
Much of the meeting consisted of bringing the members up to date about the goals and projects of the NN/LM SCR regarding consumer health. Discussion focused on how our office can best meet the needs of their organizations and other similar organizations throughout the Region.
One useful suggestion was to have us work more closely with state libraries for an overall state coverage. Another idea forwarded was that the NN/LM SCR staff find a more comprehensive means of disseminating information when we teach classes and offer funding. Discussion continued on ways that the NN/LM SCR can serve their needs, and a useful collaboration was begun.
Published bimonthly by the
National Network of Libraries of Medicine,
South Central Region
Supported by NLM Contract N01-LM-1-3515
NN/LM SCR Regional Advisory Committee
Chair
Mary Ryan
Network News Editor
Ruicha Mishra