NCCAM's Live Help Service
Get live, online assistance
|Monday-Friday 8:30 a.m. to 5 p.m. ET.|
Frequently Asked Questions about the NCCAM Live Help ServiceQ: Is there really a person on the other end?
A: Yes. NCCAM's Live Help service is staffed by real people. By typing, you will have a live conversation with an Information Specialist.
Q: Who are the people on the other end?
A: They are Information Specialists with knowledge of NCCAM information, publications, Web sites, as well as other information about CAM and CAM-related resources.
Q: What kind of information is available through NCCAM's Live Help service?
A: Live Help Information Specialists can answer your questions about CAM and provide help in navigating the NCCAM Web site.
Q: Do the people on the other end know who I am?
A: No. NCCAM's Live Help Information Specialists will only know what Web page you were on when you clicked the Live Help button, and what you tell them during the session. They have no way of getting any other information about you. However, you should not provide any information that identifies you. Information sent over the Internet may not be secure.
Q: Can someone else on the Internet listen in?
A: No. The session is one-on-one only. NCCAM's Live Help Service is not a "chat room." In addition, your Live Help session is encrypted (similar to when you use a credit card on a Web page) for extra security.
Q: Do I need additional software to use NCCAM's Live Help Service?
A: No. Live Help works within the browser on your computer.
Q: Can I get a computer virus using NCCAM's Live Help Service?
A: No. Live Help can only send text and Web links to your computer, so it is impossible to send a virus.
Q: Can I get the same information by telephone?
A: Yes. Within the United States, our NCCAM Information Service, at 1-888-644-6226, is available to answer CAM-related questions Monday through Friday, from 8:30 a.m. to 5 p.m. ET. From outside the United States call 301-519-3153.