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Vehicle Rental Ordering, Pick Up and Cancellation
  • How do I order a rental vehicle?

    To order a rental vehicle,  you must call (301) 496-3426 with1) desired vehicle type (car, station wagon, 8 or 12 passenger van), 2) planned trip start date, 3) planned trip return date, 4) planned pick up time, 5) planned return time, 6) planned destination, 7) CAN, 8) driver's name, 9) driver's phone, 10) driver's email address, 11) contact's name 12) contact's phone number.  

  • What happens with my request once it is received?

    Once your request is received, our Fleet Support Team will submit your request to Enterprise Rental Company and will send you a vehicle confirmation. 

  • What happens after my request is approved?

    If your request is approved, you will need to complete a Form 1382-2 Motor Vehicle Trip Ticket. The Motor Vehicle Trip Ticket is required when renting any government vehicle.

  • What do I need when I pick up the vehicle?

    Requesters must present a valid NIH identification card, a valid driver's license and the approved Motor Vehicle Trip Ticket to the Motor Pool Dispatcher, Building 1, Room B125A to obtain the reserved vehicle.

  • What do I need to make sure of before I return the vehicle?

    Please make sure that the vehicle is as clean as it was when you picked it up. You do not need to refill the gas tank prior to returning the vehicle.

Daily Use Rental Vehicle
 •General Vehicle Rental Information, Fees, Late Pick Ups and Cancellation
 •Vehicle Rental Ordering, Pick Up and Cancellation
 •Multiple Day Rentals and After Hours Return
 •Vehicle Operation Policies and Procedures
 •Rental Vehicle Defects, Breakdowns
 •Rental Vehicle Violations, Accidents and Insurance
 •Feedback and Contact Information