caBIG® Support Service Providers: Comprehensive Technical Support

The following list reflects the four categories of services offered by caBIG^® Support Service Providers. Below each category is the list of companies that have been licensed by NCI to market their services within that category of the caBIG^® Support Service Providers Program.

• Help Desk Support - This service category includes support for the end users and local IT administrators in institutions using the caBIG^® applications and tools contained within the three caBIG^® Bundles (Life Sciences Distribution, Clinical Trials Compatibility Framework, and Data Sharing and Security Framework), as well as those wishing to adapt tools or connect their tools to the grid.
  • Persistent Systems, Limited
  • Terrapin Systems (TerpSys)

• Adaptation and Enhancement of caBIG^® -Compatible Software Applications - This service category supports caBIG^® -compatible software development and includes adaptation of existing systems for caBIG^® compatibility, custom enhancements to existing caBIG^® tools that satisfy specific user-driven requirements while maintaining caBIG^® compatibility, and de novo development of caBIG^® -compatible applications and tools.
  • 5AM Solutions, Inc.
• Ekagra Software Technologies
• Persistent Systems, Limited
• ScenPro, Inc.
• Semantic Bits

• Deployment Support for caBIG^® Software Applications - Includes onsite or offsite procurement and provisioning of hardware, operating systems and other software, such as application servers and databases, along with installation and configuration of caBIG^® software, legacy data transformation and migration. Deployment support also includes integration of multiple caBIG^® tools and caBIG-compatible applications through open application programming interfaces (APIs). Possible services include data management, security services, hosting, performance tuning, network connectivity, grid enablement and maintenance of web server/database and application specific administrative IT tasks.
  • 5AM Solutions, Inc.
  • Akaza Research
• Ekagra Software Technologies
• Persistent Systems, Limited
• Semantic Bits
• SRA Corporation  
• Terrapin Systems (TerpSys)

• Documentation and Training Materials and Services - This service category includes development of documentation and training materials and the provision of training services for caBIG^®software applications, caBIG^® compatibility for existing systems, and use of caCORE infrastructure.
  • Akaza Research (Training Materials and Services)
  • Persistent Systems, Limited
  • ScenPro, Inc.
  • Terrapin Systems (TerpSys)(Training Materials and Services)

Applicants for each service category are evaluated by committees against four key criteria: Technical capabilities, Staffing and scalability, Geographic coverage (when applicable), and Domain expertise in biomedicine.  Criteria were developed with community input received in response to the September 2006 Request for Information (RFI) and the August 2007 meeting of interested respondents.  

*Additional successful providers will be listed on this website once the license negotiation process is complete – visit again, or look for announcements on the caBIG^® Announcements listserv. 

Access Announcements: 

• NOW OPEN – Due Tuesday, 18 November 2008:  caBIG is currently requesting applications for the caBIG Support Service Provider Program.  More information and the announcement can be downloaded from https://cabig.nci.nih.gov/esn/ssp.  

• (NOW CLOSED – Proposals were due 27 May 2008) Announcement: “Call for Applications from Entities Seeking to Participate in the caBIG^® Support Service Provider Program” - Date of Issuance: April 25, 2008.  (Announcement Download) (Responses to Questions)

• Announcements for additional caBIG^® Support Service Providers will be issued on a recurring basis.