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    We are committed to work with integrity and to employ the highest professional standards while handling your concerns confidentially. The Ombudsman will not disclose or discuss any confidential matter without your knowledge and permission, to the extent permitted by law. This includes not revealing

    • The identity of individuals who come to our office
    • The identity of contacts made by the Ombudsman in resolving an issue
    • Specific details and circumstances of matters handled
    • Any materials related to specific cases

    We will preserve confidentiality except for threats of imminent harm.

    In performing our function, we operate under The Code of Ethics and Standards of Practice of the Ombudsman Association.