CLINICAL CENTER CUSTOMERS/STAKEHOLDERS
Customers/Stakeholders are internal or external groups of individuals who can directly affect us or who are affected by us.
Analyzing customer/stakeholder expectations will allow us to answer the questions:
- To whom are we accountable?
- Who has an interest in what we do or in a particular issue and its outcome?
- Who can influence us?
- Are there any "non-obvious" customers/stakeholders who can limit our options or change our plans?
Clinical Center Customers/Stakeholders
Primary Customers
- Institutes
- Patients
Other Key Collaborators
- Employees
- Referring Physicians
- NIH Administration
- Extramural Investigators and Collaborators
- DHHS
- Congress
- the Public