Have you heard the term CRM? Know what it means for you and your library?
Customer Relationship Management. That’s what it means.
And we have a book for you - available online at no charge from the NNLM MidContinental Region NetLibrary collection. No user name or password required if you enter through the NNLM MCR portal at: http://nnlm.gov/mcr/education/netlibrary.html.
Now how’s that for building for nice customer relationship?
