| Record Inquiry/DAVE Accounts |
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| Overview |
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This page provides information about DMV record inquiries and access methods. The information is organized in the sections listed above. You may use the links above to go directly to any section.
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| General Information & User Guide |
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IVR/DAVE is an automated record inquiry system available only to established Record Inquiry Account Holders.
If approved for an account, you are pre-qualified to receive record information. Account holders have access to DMV's Interactive Voice Response System (IVR/DAVE).
For more information refer to the IVR/DAVE User Guide.
Advantages for IVR/DAVE users include 24-hour access to certain driver and vehicle record information, and overnight turnaround time for prints ordered through the system. Through IVR/DAVE, you have the following six menu choices:
- Listen to driver license name and address, description and status.
- Listen to vehicle description and ownership.
- Order a three-year non-employment driving record.
- Order a complete or certified court print driving record.
- Order a three-year employment driving record.
- Order a vehicle record print.
For More Information:
- Name or VIN search help call (503) 945-5310;
- Billing questions call (503) 986-3960;
- Account or password problems call (503) 945-7950; or
- E-mail us at: ODOTDMVRecordsPol@ODOT.state.or.us.
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| FAQs For Existing Record Inquiry/DAVE Account Holders |
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This section contains answers to the following frequently asked questions for current account holders:
You may click on any of the questions above to go directly to that sub-section.
How Do I Order Records Online?
On-line record requests are only available to record inquiry account holders. As a record inquiry account holder you can order Driver Records or Vehicle Records online. Record requests that are submitted online and received by 3 PM Monday through Friday will be sent by mail the next business day.
On-Line Record Request - For instant access click the appropriate link below:
What Is The Automated Reporting Service (ARS)?
The Automated Reporting Service (ARS) is a service provided to employers with drivers under their employment, such as trucking companies, delivery services, etc. This service produces and sends the employer a court print driving record when a conviction, accident, or suspension is posted to one of their employee's records.
There is no fee to add or delete an individual to the service if the requester uses DMV's online ARS option, there is a $2.00 fee for each individual DMV adds or deletes manually. There is a $3.00 fee for each printed record produced. The Automated Reporting Service is only available to customers who have a valid Record Inquiry Account.
What Records Are Available To Tow Companies?
Tow Companies and Tow Support Organizations need vehicle records in order to give notice to people as required by law. To assist with this, DMV Record Services has established a Tow Desk dedicated to providing fast turnaround for vehicle record requests.
To use this service, customers must have a valid Record Inquiry Account as a Tow Company or Tow Support Organization. Presently, requests for vehicle records received at the tow desk before 3 PM Monday through Friday are entered that day and go out the next DMV working day. Record requests may be submitted by fax, written request, or online using the Web form for Tow company records are returned by fax, or mailed to the address given on the Record Inquiry Account Application.
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| FAQs About Establishing a DMV Record Inquiry/DAVE Account |
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This section contains answers to the following frequently asked questions about establishing an account:
You may click on any of the questions above to go directly to that sub-section.
What Is A Record Inquiry/DAVE Account?
Entities who qualify to receive personal information under ORS 802.175-802.191 may be eligible for a Record Inquiry Account. If your Record Inquiry Account Application is approved, you are pre-qualified to receive record information. Account holders are billed monthly for records requested, have access to DMV's Interactive Voice Response (IVR) system (a.k.a., DAVE), and are able to order records on-line from the Oregon DMV web site and have them faxed or mailed.
Does My Business Qualify To Receive Personal Information From DMV Records?
Under Oregon law (ORS 802.175 - 802.191), only certain entities qualify to receive personal information from DMV records. These include entities such as:
- Attorneys
- Legitimate businesses
- Insurance companies
- Police and other government agencies
Please refer to Oregon law (ORS 802.175-802.191) and Oregon Administrative Rule 735-010-0200 through 0230 for the complete list of the entities that may qualify for personal information and the valid uses of the information.
How Do I Apply For A Record Inquiry Account?
To obtain a Record Inquiry Account you must:
- Complete a Record Inquiry Account Application;
- Submit documents listed on the application to prove you qualify to receive personal information;
- Submit a $70, non-refundable, application fee; and
- Mail the application, documentation and non-refundable fee to:
Oregon DMV
Attn: Records Policy
1905 Lana Ave.NE
Salem, OR 97314
For More Information: Contact Record Inquiry Accounts at (503) 945-7950.
What Is The IVR/Dave System?
The IVR/DAVE System is an automated record inquiry system available only to Record Inquiry Account holders. If approved for an account, you are pre-qualified to receive record information. Account holders have access to DMV's Interactive Voice Response System (IVR/DAVE). For more information refer to the IVR User Guide.
Advantages for IVR/DAVE users include 24-hour access to certain driver and vehicle record information, and overnight turnaround time for prints ordered through the system. Through IVR/DAVE, you have the following six menu choices:
- Listen to driver license name and address, description and status.
- Listen to vehicle description and ownership.
- Order a three-year non-employment driving record.
- Order a complete or certified court print driving record.
- Order a three-year employment driving record.
- Order a vehicle record print.
For more information:
- Name or VIN search help call (503) 945-5310;
- Billing questions call (503) 986-3960;
- Account or password problems call (503) 945-7950; or
- E-mail us at ODOTDMVRecordsPol@ODOT.state.or.us.
What Is The Automated Reporting Service (ARS)?
The Automated Reporting Service (ARS) is a service provided to employers with drivers under their employment, such as trucking companies, delivery services, etc. This service produces and sends the employer a court print driving record when a conviction, accident, or suspension is posted to one of their employee's records. There is no fee to add or delete an individual to the service if the requester uses DMV's online ARS option, there is a $2.00 fee for each individual DMV adds or deletes manually. There is a $3.00 fee for each printed record produced. The Automated Reporting Service is only available to customers who have a valid Record Inquiry Account.
What Records Are Available To Tow Companies?
Tow Companies and Tow Support Organizations need vehicle records in order to give notice to people as required by law. To assist with this, DMV Record Services has established a Tow Desk dedicated to providing fast turnaround for vehicle record requests.
To use this service, customers must have a valid Record Inquiry Account as a Tow Company or Tow Support Organization. Presently, requests for vehicle records received at the tow desk before 3 PM Monday through Friday are entered that day and go out the next DMV working day. Record requests may be submitted by fax, written request, or online using the Web form for Tow company records are returned by fax, or mailed to the address given on the Record Inquiry Account Application.
Click here to order online (Tow Company Record Inquiry Account Holder Only)
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| Records-related & Miscellaneous Forms List |
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Use the links provided below to access DMV forms:
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| Related Information |
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Additional information that may be relevant includes:
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