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Supported SoftwareTier One – the software for which we offer our highest level of support We consider these to be the software packages best suited for their applications in this operating environment. They are compatible with common output devices both here and in our local service provider community and yield predictable, reliable results. Our clients can expect skilled department personnel to be available at virtually any time to provide assistance with both technical and aesthetic issues involving the use of these software packages.
Tier Two – software for which we offer a moderate level of support We’ve found these software packages to be suitable for use, especially on a stand-alone basis. Our clients can expect reasonably knowledgeable department personnel to be available most of the time to provide assistance with the use of this software, but some problems will exceed our level of expertise. When such difficulties arise, outcomes may include job delays, additional cost, and/or compromise in end product quality.
Tier Three – software for which we offer only a minimal level of support The department may be unable to furnish a knowledgeable staff member to assist with technical matters at times, and even the staff members who are familiar with the software are not regular and skilled users. Many technical issues regarding this software will exceed our level of expertise.
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