Procedure Questions
Click on the questions below to see the answers to the FAQs.
Can AOs make fingerprinting appointments for ‘customers’ online?
-answers
Since the AO enters the CAN into NED, do individuals still have to complete the HHS/NIH ID Badge Request Form?
Yes. DPSAC still needs individuals to complete the HHS/NIH ID Badge Request Form. This form is used to collect the information necessary to initiate the background investigation.
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Can AOs make fingerprinting appointments for ‘customers’ online?
Yes, AOs often help applicants with the PIV process by making fingerprinting appointments online for them. The Executive Officer (EO) must register the AO with DPSAC before the AO can be granted online appointment-making authority. When the EO provides DPSAC with the AO’s name, DPSAC will provide access to the online system that allows the AO to arrange appointments.
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I understand that DPSAC notifies individuals of different actions via e-mail. I set my e-mail to filter out junk mail. Can you tell me what kind of subject lines I should expect from DPSAC e-mail so I don’t inadvertently filter out important DPSAC e-mail notices?
First, it should be noted that all DPSAC e-mails will originate from the “ORS Personnel Security” e-mail account. Based on user feedback that some DPSAC e-mails are being filtered out as “junk,” we have changed the subject lines for all standard e-mails from DPSAC so that recipients can avoid filtering out important messages from DPSAC and ORS Personnel Security. Below are the subject lines for all standard e-mails:
- DPSAC: Your Appointment Request Has Been Received
- DPSAC: ID Badge Authorization
- DPSAC: Background Investigation Initiation
- DPSAC: Background Investigation Re-Initiation
- DPSAC: Background Investigation and Fingerprinting Re-Initiation
- DPSAC: Background Investigation Complete
