User Support Branch
The eRA User Support Branch (USB) serves as the first line of contact between end users and eRA project staff by providing support, information and training to the NIH and extramural communities. USB maintains the helpdesk for all eRA system modules and tools. USB answers user calls and emails by troubleshooting and resolving problems or referring complex technical and policy issues to appropriate staff. It develops, coordinates and implements software deployment schedules for all eRA applications in partnership with developers, analysts, systems operations staff, and the user community.