CIT Training Course #528

#528

ITIL V3 Foundations


Description:
	ITIL V3’s most significant benefit is that it shows you what to do in terms of improving IT operations – and how to do it. All of the ITIL V2 processes are contained within V3, with greater emphasis on how to demonstrate value to the business with examples of ROI statements and case studies. Now is an opportune time to apply the lifecycle principles to your environment and ensure that the service ethos of continual service improvement is an integral part of business as usual. Plus, with ITIL now used as the basis for the international quality standard (ISO/IEC 20000), your organization can receive independent verification of IT Service Management excellence. Among the many benefits, this standard provides organizations with a competitive edge in the RFP process and can be instrumental in audit preparation. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom. Now considered the de facto standard for managing a business focused, cost effective IT organization, the ITIL framework was recently redesigned from a process-led approach to a service lifecycle approach. This end-to-end view of how IT should be integrated with business strategy is at the heart of ITIL v3’s five core volumes: Service Strategy which looks at overall business aims and expectations to ensure IT strategy maps back to them Service Design which starts with a set of new or changed business requirements and ends with the development of a solution designed to meet the documented needs of the business Service Transition which is concerned with managing change, risk & quality assurance and has an objective to implement service designs so that service operations can manage the services and infrastructure in a controlled manner Service Operation which is concerned with business as usual activities Continual Service Improvement which has an overall view of all other elements and looks for ways that the overall process and service provision can be improved ITIL V3 Foundations provides you with a general overview of the IT Service Management Lifecycle and its supporting processes, functions and roles. The course also enables you to understand how an integrated IT Service Management framework can be adopted and adapted within your own organization. ITIL V3 Foundations prepares you for the examination leading to the Foundation Certificate in IT Service Management. An independent examination body facilitates and marks the examination, which is scheduled on the last day of the course. This 3-day certification course includes a 60 minute, 40 question, multiple-choice exam. An independent examination body marks the exam. This certification is the prerequisite for the Intermediate and Advanced levels of ITIL certification. Work experience in IT services is recommended. You must achieve a passing mark of 65% to receive your certificate. There is a FEE associated with this training for non-CIT staff. For more information and to register, contact 301-594-6248 x2 and ask for Melissa Moore. Since this course is fast-paced, you may want to get up to speed using the following resource: ITIL Wikipedia. This class is subject to our cancellation policy, please see CIT Training Cancellation Policy to see your options.

Objectives:

What You Will Learn

ITIL’s key concepts, definitions and objectives
ITIL’s service-driven lifecycle approach and the five key stages of this model
Structure, components and processes of the five core ITIL books
For each of the five core books in the service lifecycle:
- High level description of the main activities, goals, benefits, challenges and management reporting for the respective processes
- Outline of relationships between the ITIL processes
Overview of ITIL certifications: Foundation, Intermediate and Advanced
How ITIL processes can improve IT operations

Who should attend:
	ITIL V3 Foundations is suitable for anyone working in IT services requiring more information about the ITIL best practice framework. Or, individuals who are V2 certified and wish to upgrade their knowledge. Work experience in IT services is recommended. You must achieve a passing mark of 65% to receive your certificate.

Instructor(s):
	ITIL-certified consultant, Pink Elephant

Time Required:
	22.5 hours

Course Tuition:
$1200
Sections Available:
-- Concluded --	528A-09F	October 29 - 31	8:30 - 5:00	Fernwood Building, Conference Room 3E-02
-- Concluded --	528B-09F	December 17 - 19	8:30 - 5:00	Fernwood Building, Lower Level Classroom - 1NW02
	528C-09F	February 17 - 19	8:30 - 5:00	Fernwood Building, Lower Level Classroom - 1NW02

Course Listing