The NCICB Application Support Group is dedicated to helping you use NCICB tools and resources to maximum benefit. We’re here to help you find what you need, use and re-use our software, integrate data and applications, and facilitate the sharing of information and resources.
Telephone support is available Monday to Friday, 8 am – 8 pm Eastern Time, excluding government holidays. You may leave a message, send an email or submit a support request via the Web at any time.
When submitting support requests via email, please include:
For more information on a specific application, follow the links below, or go to the Supported Applications List for a detailed breakout of all supported applications.
- your contact information
- the name of the application/tool you are using
- the URL if it is a Web-based application
- a description of the problem and steps to recreate it
- the text of any error messages you have received