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#854Mac OS 10.5 Support Essentials
 
Description:
An intensive. three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you an understanding of the functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

This course will prepare you to take the Mac OS X Support Essentials v10.5 Exam (9L0-402) which leads to the Apple Certified Support Professional 10.5.

NOTE: If you are with the Division of Customer Support and are a contractor, you are REQUIRED to commit to take and pass the certification exam. See your manager to discuss.
 
Objectives:
Topics will include:
  • Installation
  • User Accounts
  • File Systems
  • Data Management and Back up
  • Applications and Boot Camp
  • Networking
  • Peripherals
  • The Start-up Disk

Who should attend:
CIT staff with experience and general knowledge of OS X.
 
Instructor(s):
Ryan Crawford, CIT, Apple Certified Technician
 
Time Required:
18 hours
 
Sections Available:
-- Concluded -- 854A-09F October 6, 9, and 14 10:00 - 4:00 Building 12A, Room B51
-- Concluded -- 854B-09F December 8, 11, and 15 10:00 - 4:00 Building 12A, Room B51
 
NOTE: Although this course has already taken place, we'll put you on a waiting list for the next available session.
Course Listing

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