NIH IT HELPDESK

A. If you do not know your ADB ID contact your Administrative Officer and they will be able to provide you with your ID.

B. If your AO is not available, contact the NIH Help Desk. Click here to submit your request, and ask for assistance from an ADB consultant.

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2 . How do I reset my ADB keyword?

If you have forgotten your ADB Keyword, or if it stops working for any reason, you can request to have it reset. Use one of the following three methods:

1. Download the Keyword Reset/ADB ID Reactivation Form by clicking here. Fill it out, and fax it in according to the instructions on the form.

2. Access the ADB Community to send the request. Once in the Community, there will be a section titled ADB Links - Click the ADB SILK Home Page link and choose "ADBid Keyword Verification Request" from the main menu.

(If you need to add the ADB Community to your list of Communities: Within the Portal, click My Communities --> Join Communities --> Type ADB and Press Enter. From the list of results, place a check in the box to the left of the ADB Community --> Click Finish.)

3. Click the link below to send the request. You will need your Titan Account credentials to log in.
http://silk.nih.gov/SECURSLK/CITADB/adbmenu

After logging in using your Titan account, click on "ADBid Keyword Verification Request" from the main menu. After you populate the required fields and click Process, the form will reload with your Digital Signature displayed. Click Process again to send the request.

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3 . How do I have my ADB ID reactivated?

If your ADB ID has been frozen, you can request that it be restored by using one of the following three methods:

1. Download the Keyword Reset/ADB ID Reactivation Form by clicking here. Fill it out, and fax it in according to the instructions on the form.

2. Access the ADB Community to send the request. Once in the Community, there will be a section titled ADB Links - Click the ADB SILK Home Page link and choose "ADB User Reactivation Request" from the main menu.

(If you need to add the ADB Community to your list of Communities: Within the Portal, click My Communities --> Join Communities --> Type ADB and Press Enter. From the list of results, place a check in the box to the left of the ADB Community --> Click Finish.)

3. Click the link below to send the request. You will need your Titan Account credentials to log in.
http://silk.nih.gov/SECURSLK/CITADB/adbmenu

After logging in using your Titan account, click on "ADB User Reactivation Request" from the main menu. After you populate the required fields and click Process, the form will reload with your Digital Signature displayed. Click Process again to send the request.

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4 . What does User ID not defined to RACF mean?

You have either entered an incorrect Titan account ID at the IMS logon, or when your ID was created there was no RACF profile associated with it. First verify you have entered the correct ID (if you are not sure, contact either your Account Sponsor or the NIH Help Desk). If you are using the correct ID and receiving this error message, contact the NIH Help Desk and ask for a Titan consultant.

You can contact the NIH Help Desk by clicking here.

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5 . I cannot print from ADB? (No error message)

If you know the NIHC printer number associated with your account you can confirm it at the ADB login screen by entering PRT in the CODE field. This will display the NIHC printer number associated with your ADB session.

If the NIHC number does not match your known printer you can change it by entering the correct NIHC number in the Change Printer field. It may be that the printer association with your Titan account ID is incorrect, or if there has been a recent hardware replacement (printer or computer) the IP address configurations may have changed. Contact the NIH Help Desk by clicking here if you need assistance.

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6 . I cannot print from ADB? (Error message)

The most common error message received is "Lterm not defined". This means there is no printer associated with your IMS Titan ID in the ADB print table. Contact the NIH Help Desk for assistance from an ADB consultant.

If there is an existing ADB printer in your area, the ADB consultant can add your ID to the ADB print table to enable printing to that printer. If the printer does not appear in the ADB print table, the ADB consultant can add it.

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7 . How do I register a printer for ADB printing?

An ADB printer registration form can be submitted from http://silk.titan.nih.gov using the MAINFRAME/VPS PRINTING link and then selecting the REGISTRATION link.. It is recommended that you request assistance from your local technical support in registering your printer. They will know all the pertinent information required to properly submit the registration request.

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8 . How do I make modifications to an existing ADB printer?

An ADB modification request can be submitted from http://silk.titan.nih.gov using the MAINFRAME/VPS PRINTING link and then selecting the MODIFICATION link. This form is generally submitted by your technical support to request a change in either the IP address/server name or printer/queue name for your ADB printer.

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9 . I cannot logon to IMS to access ADB?

If you are receiving an invalid password error message or you do not remember your IMS Titan account password, there are two ways to reset your password.

A. You can reset the password using your NIH Logon credentials by following these steps:

    1. Go to http://silk.titan.nih.gov
    2. Under the ACCOUNTS section select the PASSWORD RESET link.
    3. Enter your NIH Logon credentials
    4. Under the TITAN PASSWORD RESET category:

a. Enter your Titan user ID in the first field
b. Enter your new password in the second field
c. Reenter your new password in the third field for confirmation

NOTE: The password must be 7-8 characters long, and must include at least one alpha character, at least one numeric character and least one of the following special characters: #, @ or $.

B. Or you can contact your Account Sponsor and request they reset the password for you.

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10 . I cannot enter (CODE: TYPE; or INVENTORY: field)?

Use the following steps to correct this problem:

1. From the toolbar of your QWS3270 session select OPTIONS.
2. Next select SESSION
3. Next select ENTRY ASSIST
4. The ENTRY ASSIST dialogue window will be displayed.
5. Insure that the ENABLE ENTRY ASSIST and the ENABLE WORD WRAP dialogue windows are NOT checked
6. Click on Apply and OK.

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