| (1/30/2009 9:19:42 AM) |
| CIT engineers continue to investigate the ongoing issue stated below. This is expected to be resolved end of business day today.
Updates will be provided once they have been made available. Please see below for full details. |
| Event Details: |
Event Details:
To address an emergency server update, NIH engineers will need to reboot the server hosting the support.nih.gov website. During the reboot the website and the associated links will be unavailable.
Further updates will be provided as they are made available.
Impacted Service/Application:
All the sites mentioned below continue to be accessible and functional from within the NIH firewall, but service to all the sites listed below have been affected from outside NIH.
ITHelpdesk.nih.gov (other names that go to the same place are: Support.nih.gov, Support.cit.nih.gov and dcs.cit.nih.gov)
http://ithelpdesk.nih.gov
http://support.cit.nih.gov
Publications.cit.nih.gov (http://publications.cit.nih.gov)
CIT Training (http://training.cit.nih.gov)
Statsoft (http://Statsoft.nih.gov )
Public Knowledgebase (http://kb.nih.gov)
citdcsweb3.cit.nih.gov - Used by Remedy mid-tier to provide web access to Remedy
eRA Web Ticket Submit (http://ithelpdesk.nih.gov/eRA) (I have informed the application owner)
FDA Web Ticket Submit (http://ithelpdesk.nih.gov/FDA)
Impacted Users:
NIH Customers attempting to access the affected websites from outside of NIH firewall.
Expected Resolution Time:
No estimated end time.
Please contact the NIH Help Desk at 301-496-HELP, 301-496-8294 (TTY), or visit us on the web at http://support.cit.nih.gov.
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