The Department of Clinical Research Informatics (DCRI) is committed to delivering secure, responsive, high-quality, customer-oriented information technology services and support that foster excellence in clinical care and biomedical research.  DCRI strives to achieve these goals in the following areas:

• Clinical Research Information System (CRIS) Development and Support

  • Translate customer and organizational requirements into working components for clinical information systems.
  • Design systems that focus on the facilitation of clinical research workflow and seek opportunities to improve clinical processes while enhancing system functionality.
  • Incorporate NIH, HHS, national data, decision support, and communication standards into system development to facilitate clinical care, system interoperability, and research.
  • Support the translation of clinical research information needs into system requirements and support the functional testing of clinical applications to facilitate congruency with organizational work, user access, and system design developments
  • Provide training and clinical support to system users; evaluate performance and effectiveness of system use; develop clinical research informatics training programs; and foster collaboration to advance knowledge.
    
    

• Technical Infrastructure

  • Maintain high availability of critical computer and networking systems and provide prompt, courteous technical support in a cost-effective and timely manner.
  • Provide comprehensive critical computer and networking systems support, in a dynamic operational environment, that anticipates, meets, and exceeds customer service level agreements.
  • Ensure computers, printers, and communication devices are available and managed effectively to support Clinical Center Departments and CRIS.
  • Support NIH clinical researchers and Clinical Center Departments in achieving established goals by assisting in all areas of software systems development, management, and procurement.
  • Develop, implement, and maintain quality clinical applications that help promote patient care and research.
  • Provide for the security and privacy of all sensitive and confidential information by ensuring the security of clinical systems maintained by DCRI.
    
    

• Customer Support (CRIS and Desktop)

  • Provide customer-focused, quality IT services and technical support to assist customers in making the best use of  new and innovative biomedical technologies, as well as existing information technologies.
  • Support development and implementation of new and innovative CRIS applications through integrated testing, instructional education, and facilitation of customer utilization.

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