Records Retrieval (Reference Request) Services
Federal Records Centers process over 13 million reference requests for Federal agencies each year. That's more than 100 requests every minute! Whether you need your records this week or this minute, NARA's experienced staff will make sure that you receive your files quickly, accurately, and at a reasonable cost.
- Guidelines on Reference Requests
- Reference Request Form (OF 11)
- Centers Information Processing System (CIPS)
CIPS establishes an electronic link between the FRCs and customer agencies. Accessing your agency's records via CIPS is the fastest and most cost-effective method, because it decreases mail time and the center's processing time for retrieval. Register for CIPS today at the link to the right.
Metro Courier Service
The FRC provides courier service for pick up and delivery of reference requests to Federal agencies in selected metropolitan areas. Metro Courier service can be provided each business day or on an as-needed basis. Each Federal agency on the Metro Courier delivery schedule is assigned a customer service representative who is familiar with that agency's unique needs and filing arrangement. This service is offered on a reimbursable basis, and charges are based on urgency of request. Contact your local FRC for more information.
SmartScan Electronic Document Delivery
Visit the SmartScan page for further information.
Training
Local Federal Records Centers offer training on FRC services (including reference procedures), either at records centers or onsite at agency facilities. Please contact your local FRC for more information. In addition, NARA's records management team offers a comprehensive certification course for Federal employees on records management.
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