Finding Help
eRA
Commons Grants
Info Grants.gov
Contact Center Research
Program Assistance Feedback
eRA Commons Help Desk
- Quick Reference Support - Common Questions & Answers (PDF - 53 KB)
- eRA Commons Help Desk
Web: http://ithelpdesk.nih.gov/eRA/ (Preferred method of contact)
Toll-free: 1-866-504-9552
Phone: 301-402-7469
TTY: 301-451-5939
Hours: Mon-Fri, 7a.m. to 8 p.m. Eastern Time
- The eRA Commons Help Desk assists in:
- The Commons registration process
- Status of the application
- Post-submission queries
- eRA Commons website: https://commons.era.nih.gov/commons/index.jsp
Grants Info
- Grants Info
Phone: 301-435-0714
TTY: 301-451-5936
Fax: 301-480-0525
Email: GrantsInfo@nih.gov
- Check the resources available on the Electronic Submission website first
(http://era.nih.gov/ElectronicReceipt/).
- If, after reviewing the application guide,
help is still needed for preparing the application, contact Grants Info.
Grants Info also provides assistance in:
- Finding grant-related resources and referrals
- Identifying research and research training programs
- Locating information and guidelines on the Internet
- Answering questions about research grant applications, fellowship applications and the application review and award process
- Answering questions about the forms transition from PHS398 to the SF424 (R&R)
- Answering questions about the overall NIH plan for electronic submission
Grants.gov Contact Center
- Grants.gov Contact Center
Toll-free: 1-800-518-4726
Hours: Mon-Fri, 7 a.m. to 9 p.m. Eastern Standard Time
Email: support@grants.gov
- Check the resources available on the Grants.gov website first (http://grants.gov/)
- Grants.gov answers queries about:
- Downloading or navigating PureEdge forms
- Using PureEdge with a Macintosh computer
- Technical aspects of submitting to the Grants.gov system
Research Program Assistance
- Questions specific to particular research programs should be directed to the contact person listed in the Funding Opportunity Announcement.
Feedback
We would like to hear about your experiences with the NIH electronic submission program. We are particularly interested in any specific suggestions you have for improvement. It is our sincere hope that your feedback will help us to enhance our systems and support and create a better overall program moving forward.
Although we will not be able to respond individually to each comment or suggestion, we will carefully review your input and take it into consideration as we move forward with process improvements.
Please send comments or suggestions via email to NIH Electronic Submission at NIHElectronicSubmiss@mail.nih.gov.
Please note that this mailbox is used exclusively for sending alerts and receiving feedback regarding the NIH Electronic Submission program. It is not designed to replace normal support channels. If you have any specific questions regarding electronic submission, please send them directly to the appropriate support desk (see http://era.nih.gov/ElectronicReceipt/support.htm).
