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Quality Management

Customer Service

  • Customer Relationship Management (CRM)>>NEW!
    The importance of CRM has come from the realization that if you don't have satisfied customers - you won't have any work to do, and that keeping customers satisfied is a full-time job that must focus on the needs of the customer. is a website that is free to join and provides useful information about the basics of CRM as well as up-to-date information on CRM techniques and software.

  • NIH Customer Service Plan
    NIH is committed to improving the way it offers high quality services that are easily accessible to every American citizen. With this in mind, this Customer Service Plan is organized for your convenience.

  • Executive Order - Setting Customer Service Standards
    Executive Order 12862 dated September 11, 1993.

  • "Customer Service Improvement" Honor Award
    An award which recognizes all departmental employees who are participating on teams or as individuals and have made exceptional contributions and exceeded expectations in delivering services of superior quality to external or internal customers, partners, and stakeholders in carrying out their organization's mission.

  • The President's Quality Award Program
    This program is designed to recognize federal organizations which have documented high-performance management systems and approaches.

  • OMA Customer Service Survey
    How are we doing? Let us know by evaluating our services!






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Last updated on:
October 15, 2007

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