It is recommended that you contact the IT Help Desk via phone if you have an emergency. Online service requests are the preferred method of contact over email because the dialog verifies important customer information that is not normally captured in an emailed request. You are likely to receive faster service if you use the online service request or telephone channels.
Online Service Request
Submit a request for support using our online form.
Hours
Our normal hours of operation are 6:00 a.m. to 6:00 p.m., Monday through Friday, Eastern Time.
We also have limited after hours support for emergencies available 6:00 p.m. to 12:00 midnight on weekdays and 8:30 a.m. to 5:00 p.m. weekends and holidays.
