NIH IT HELPDESK

This can be caused by more than one issue. Let's start with the most simple. Try to map your shared drive or home drive:

NOTE: These instructions are for Windows 2000 or Windows Professional specifically. Other versions of Windows work in a similar fashion.

From the Start menu, choose My Network Places.

From the Tools pull down menu, choose "Map Network Drive..."

Select an unused Drive (one of the letters in the drop down menu).

Type in the path used to get to your share drive, or you can browse to find the Folder by clicking on the Browse button. If you don't know the path, you'll need to contact a co-worker or your desktop support team to provide you that information.

If you're not on the NIH domain:
- Select the box that says "Reconnect at logon".
- Click on the "Connect using different user name" link.
- Enter your NIH Domain user name and password.

If your problem persists, a modification to your Internet Protocol settings may be necessary:

From the Start menu, choose My Network Places.

On the left side, click on "View network connections".

Double click on "Local Area Connection".

Click the "Properties" button.

Double click on Internet Protocol (TCP/IP)

Make sure the "Obtain an IP address automatically" button is checked; then, click on the Advanced button.

Click on the WINS tab.

Click the "Add..." button and enter IP address 156.40.70.20. Then, click the "Add" button.

Repeat step 8 and enter 156.40.74.20; then click the "Add" button.

In the NetBIOS setting on the same screen, select "Enable NetBIOS over TCP/IP".

Click OK, and you are done.

If you are still not able to access the shared or home drive, click here to submit a request for assistance to the NIH Help Desk.

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2 . How can I reset my password for VPN or Parachute accounts?

Your VPN or Parachute password is the same password you would use to login to the NIH network or check your NIH email or login to the NIH Portal.

If you have forgotten or lost this password, you can submit a request for a password reset. Here are two ways to do that:

Option 1: The easiest way is to use the NIH Password Self Service (PSS) web site. If you have not previously registered for this service at its site, please use option 2 below.

Here's the link to the PSS web site:

��http://iforgotmypw.nih.gov/

Enter your user name, and click on the Continue button. On the next page, click on the Forgot Password button and follow the directions on the screen to reset your password.

Option 2: In the upper left corner of this IT Help Desk web page, click on the link that says "Submit Service Request". Follow the instructions, and a service request will be created and forwarded to your IC's Account Administrators who can reset your password. After the password is reset, the new password will be delivered to you. After you have received your new password and have logged in and changed it, you are strongly encouraged to register with the PSS web site mentioned above. After registering, you will be able to use PSS to reset your account password more quickly and easily.

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3 . Error message "dial-up networking error #691"?

This error indicates that the Parachute username and password are not recognized or were typed incorrectly. Make sure that you are entering the correct username and password. Both the username and password are case sensitive. Make sure that your CAPS LOCK key is not locked down. If you see a "Log on" field in the Parachute login window, make sure the "Log on" field is completely empty. Even "spaces" are not permitted.

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4 . Why do I keep getting the login screen over and over?

The problem could be caused by one of the items listed below:

Your username or password was typed in incorrectly. Make sure that the CAPS LOCK key is not locked down, then try again.
Your account may be locked due to too many invalid login attempts. Three is the current limit on consecutive unsuccessful login attempts. After three attempts, your account becomes automatically locked. If this happens, click here to submit a request for assistance to the NIH Help Desk. (The locking of accounts is a security measure. It prevents a person from continually trying to guess your password and gaining unauthorized access to the network.)

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5 . Can I test my VPN connection while at my NIH office?

Your computer is already connected to the NIH network so the VPN service denies connectivity. However, if you want to test the VPN configuration on your computer, there are a few ports on the NIH Network that have been registered to accept VPN connections for testing. Contact the NIH Help Desk if you want to explore the possibility of having a technician test the VPN configuration on your computer.

Please do not connect the computer you are testing to both a third-party dial-up service AND to the NIHnet as this will create a security breach.

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