NIH IT HELPDESK

POSSIBLE CAUSES:

Cause A:   Typing a value directly into fields rather than using the corresponding Lookup icon or link. The entry may not reflect the exact format that the system requires.

.. or…

Cause B:   Attempting to save current expense in the expense screen without having selected an expense type.

RESOLUTIONS:

Resolution to Cause A:   Always use the Lookup icon or link, if available, to select from the list of allowed values. The NBS Travel System is looking for an exact match to what is stored in the system database.

For on-line help: (see # 14 on this help page)

https://nbrssprod.cit.nih.gov:8050/NBRSSDocs/TravelFiles/Travel/NAV202TM.htm

Resolution to Cause B:   A blank expense record cannot be saved. Either select an expense to record or don't use the Save button.

For on-line help:

https://nbrssprod.cit.nih.gov:8050/NBRSSDocs/TravelFiles/Travel/NAV205TM.htm

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2 . I have suddenly found myself in the Document Summary Screen?

POSSIBLE CAUSE:

This happens when the 'Done' button is selected instead of the 'Continue' button.

RESOLUTION:

To get back to the screen you were working on, select it from the Document Tool bar found on the left of the screen. In the future select 'Continue' to move forward from screen to screen.

For on-line help: (example: Adding Expenses)

https://nbrssprod.cit.nih.gov:8050/NBRSSDocs/TravelFiles/Travel/NAV205TM.htm

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3 . I am locked out of my document?

POSSIBLE CAUSE:

This happens when the Travel program is ended without closing the document or when one of the buttons for the Internet Explorer browser is used instead of the Travel System buttons.

RESOLUTION:

Only your Organization Admins (OA) can use the following instructions to unlock travel documents. Please contact your OA for assistance.

Remove the Edit Lock by clicking on the Setup menu, then clicking on the Admin menu and selecting Remove Edit Locks. You will need to select the document for which you wish to remove the Edit Lock. Refer to the Travel on-line help topic "Remove Edit Locks" found on the following web page:

https://nbrssprod.cit.nih.gov:8050/NBRSSDocs/TravelFiles/Travel/NAV805TM.htm

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4 . The payment methods are not accurate on my travel document?

POSSIBLE CAUSE:

The payment methods in the Cost Options box must be changed as appropriate on each of the expense screens; or the wrong type was selected.

RESOLUTION:

From the Cost Options box, select and/or verify the payment method on each travel screen - ticket, expense, and Lodging/ M&IE.

For on-line help: (for a description of payment methods, see # 8)

https://nbrssprod.cit.nih.gov:8050/NBRSSDocs/TravelFiles/Travel/NAV205TM.htm

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5 . I entered multiple comments but they don't show up?

POSSIBLE CAUSE:

The preset comments override any existing text in the comments box. The pre-set comments must be added first, then your comments added to them.

RESOLUTION:

Select "Apply Preset Comments" before entering your own comments. If you entered your comments prior to selecting the preset comments, you will need to:

copy your comments by highlighting the text and pressing the [Ctrl] and [C] keys on your keyboard
apply the preset comments and then
place your cursor at the end of the preset comments, then paste your original comments back into the field by pressing the [Ctrl] and [V] keys on your keyboard

For on-line help:

https://nbrssprod.cit.nih.gov:8050/NBRSSDocs/TravelFiles/Travel/NAV223TM.htm

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6 . Travel Voucher approved, but it is not showing as closed?

POSSIBLE CAUSE:

Your voucher was not marked "final".

RESOLUTION:

Check the Final Voucher box if this is the final voucher for the trip.

Note 1: Checking the final voucher box closes the travel authorization and de-obligates any remaining funds.

Note 2: You will be forced to check the final voucher box if

The amount of the voucher is 25% over the amount obligated on the travel authorization.
A payment method for an expense category differs from the travel authorization

For on-line help:

https://nbrssprod.cit.nih.gov:8050/NBRSSDocs/TravelFiles/Travel/NAV225TM.htm

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7 . Error when creating a Travel Authorization with Auto Name?

POSSIBLE CAUSE:

The traveler may not be selected; or there is already a document name entered.

RESOLUTION:

The traveler's name must be selected before using the Auto Name button when creating a Travel Authorization. The NBS Travel System must know whom the Travel Authorization is for before it can name the document.

For on-line help: (see #6)

https://nbrssprod.cit.nih.gov:8050/NBRSSDocs/TravelFiles/Travel/NAV112TM.htm

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8 . I can't find travel information on the voucher?

POSSIBLE CAUSE:

The wrong Document Type may have been selected from the drop down menu.

RESOLUTION:

To create a voucher from an existing Authorization, select "Voucher from Authorization" rather than the "Local Voucher" option.

For on-line help:

https://nbrssprod.cit.nih.gov:8050/NBRSSDocs/TravelFiles/Travel/NAV112TM.htm

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9 . Why does the Ticket Value show zero?

POSSIBLE CAUSE:

The cost of the ticket was entered in the Cost field at the bottom of the form, rather than in the Ticket Value field at the top of the form.

RESOLUTION:

The cost of the ticket must be entered in the "Ticket Value" field.

For on-line help: (see # 4)

https://nbrssprod.cit.nih.gov:8050/NBRSSDocs/TravelFiles/Travel/NAV204TM.htm

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10 . Expenditure type/Expenditure Org. not selected?

POSSIBLE CAUSE:

The needed information was not filled in for the expenditure on the Accounting Code screen.

RESOLUTION:

Return to the Accounting Code screen, click on the Select Project Expenditures (pencil) icon and then enter the expenditure details.

For on-line help:

https://nbrssprod.cit.nih.gov:8050/NBRSSDocs/TravelFiles/Travel/NAV221TM.htm

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11 . I can't find a sponsor on the Sponsor Screen?

POSSIBLE CAUSE:

The sponsor may not be in the system or, the search failed because the "wild card" option was not used to enter the name into the search box.

RESOLUTION:

Rather than typing in the name, use what is called the wild card function. Place an asterisk before and after a key part of the sponsor name to search for the name. For example, use (*HOPKIN*) to search for Johns Hopkins University.

Note that you must type the search name in all capital letters. Do not place any spaces before or after words; a search may look like this: (*MAX*PLANCK*) or just search for (*PLANCK*)

For on-line help:

https://nbrssprod.cit.nih.gov:8050/NBRSSDocs/TravelFiles/Travel/NAV619TM.htm

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12 . I am a new travel planner, but cannot create new documents?

POSSIBLE CAUSE:

The appropriate "Other Authorization" was not selected on the Other Authorizations screen.

RESOLUTION:

First, return to the Document Summary screen, click on the "Other Authorizations Details" link. On the "Other Authorizations" screen, be sure "Foreign Travel" is selected and shows up under the "Other Authorizations on Current Authorization" list found near the bottom of the screen.

For on-line help:

https://nbrssprod.cit.nih.gov:8050/NBRSSDocs/TravelFiles/Travel/NAV218TM.htm

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13 . I cannot find my traveler in the NBS system?

Contact your Organization Administrator. He/she can add the traveler to your IC's group members listing in the GTM Administration Module.

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14 . Who is my HPOC for travel? Is there a list available?

On the NBS Travel Page under the Help Points of Contact category there are two links:

HPOC INFORMATION PAGE:
https://nbrssprod.cit.nih.gov:8050/NBRSSDocs/Travelfiles/HPOC.html

LIST OF HPOCS BY IC:
https://nbrssprod.cit.nih.gov:8050/NBRSSDocs/Travelfiles/HPOC.pdf

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