T   H   E      N   A   T   I   O   N   A   L      I   N   S   T   I   T   U   T   E   S      O   F      H   E   A   L   T   H   NEED HELP? HOME SERVICE REQUESTS SERVICE & TRAINING HISTORY TICKET SEARCH INFO FOR IT PROFESSIONALS CONTACTING US  Online Service Requests       Submit Service Request       My Service Requests       Find Service Request Frequently Asked Questions Accounts ADB Antivirus Blackberry Data Warehouse/nVision Email ITAS LISTSERV Mac NBS Travel NED NIH Login Titan (z/OS) VPN/Parachute Access  Search FAQs  CIT Knowledge Base   Helpful Links       CIT Home Page       Anti-Virus Information       Training Program       Reports       Relationship Manager's       IC Assignments       Software Distribution       Remote Access       Statistical Software   Blackberry Frequently Asked Questions 1 . I am not able to send/receive items from my Blackberry 2 . How do I install and setup my new Blackberry? 1 . I am not able to send/receive items from my Blackberry Try performing a hard reset on the device by trying one of the following: Remove the battery while the device is on and place it back in. Press and hold down these three keys simultaneously for two seconds: ALT (the half-moon key, or the key may be colored orange) CAP key BACKSPACE (or, it may be named "delete" key) Simply push down the reset button on the device (usually on the back of the device under the battery cover – if the device has a battery cover). Did this resolve your issue? Top 2 . How do I install and setup my new Blackberry? Contact the NIH Help Desk who will put in a ticket to add your email account to the Blackberry Enterprise Server (BES). Once that is complete, the ticket will be sent to your local desktop support to have a technician assist you with installation and configuration. Did this resolve your issue? Top