Unit on Computer Support Services
Chandan SastryComputer Support
Contact us for hardware and software assistance with your useral computer, email, or network issues (e.g., VPN). Our team provides custom application and server hosting, data backup solutions, and telecommunications support (e.g., blackberry).Email: ucss@nichd.nih.gov (or Helpdesk@nih.gov), Marco Crosby (301-435-5351), Michelle Duverneau (301-496-2198), or call the NIH Help Desk at 301-496-4357 (HELP)
Clinical Research Support
Clinical Research Support provides IT systems, and direct research assistance to help design, collect, and analyze protocol data. The systems provided include the Clinical Trials Database (CTBD), Clinical Datamart, and web-based collaboration tools. The clinical support team provides core services that assists you in utilizing these tools to implement your protocol. Custom support (e.g., data entry, data migration) is also available.Web Services
The Web Services team is responsible for creating and maintaing DIR websites and the DIR wiki (science.nichd.nih.gov). For assistance creating or updating your website, please email the web services team at nichddirweb@mail.nih.gov, call DIR web services at 301-451-6294, or contact Jeremy Swan (swanjere@mail.nih.gov) (301-451-6287)Software Development
The intramural software development team of experts can translate your requirements into web and database applications. We follow a structured methodology that includes the following processes:- Investigation/requirements gathering
- Domain Modelling
- Wireframes development
- Software architecture documentation
- Prototype development
- Database design and implementation
- Infrastructure development
- Components/modules development
- Quality Assurance
- Maintenance and Improvements
