Welcome Home and Outreach

Welcome Home Events

VA Medical Centers host "Welcome Home" events across the nation.

Outreach Call Center Initiative

A Combat Veteran Call Center Initiative began on May 1, 2008, targeting two populations of veterans. One group includes those who have been discharged from the military but have not accessed VA healthcare. They are reminded of the services the VA offers and provided information or contact staff should they need or choose. to use the VA.

The second population targeted is those who either through DoD or VA, have needed healthcare services in the past, are or likely should be followed in VHA's Care Management program. This group is provided with information about the care management program, employment opportunities, and other VA services.

Federal Recovery Coordination Program (FRCP)

Seriously wounded, ill or injured service members or veterans enrolled in the Federal Recovery Coordination Program have a Federal Individual Recovery Plan created by an assigned Federal Recovery Coordinator with input from the service member or veteran, their health care team and family or caregiver. Goals are identified and responsibilities assigned. The Federal Recovery Coordinator works with existing resources, Department of Defense and Veterans Affairs personnel, as well as other federal, state and private entities, to document progress and coordinate care until the goal is reached or revised. The Plan tracks goals through recovery, rehabilitation, and reintegration.

Service members and veterans whose recovery requires many specialists at a variety of facilities, and lengthy rehabilitation are likely to benefit from the Federal Recovery Coordination Program. Referral to the Federal Recovery Coordination Program can come from the health care team, case managers, Wounded Warrior Programs, or commanders. Individuals can also self refer. When a referral is made, an evaluation is conducted by a Federal Recovery Coordinator. This evaluation identifies problems and starts the Federal Individual Recovery Plan.

VA Liaisons for Healthcare (Office of Care Management and Social Work)

The VA Liaison Program now has 23 liaisons serving at twelve Military Treatment Facilities (MTFs). These liaisons facilitate the transfer of care from MTFs to VA Polytrauma Rehabilitation Centers. In addition, the liaisons contact local VA OEF/OIF Care Management (CM) Program Managers when a OEF/OIF service member is going to be utilizing VA care.

The OEF/OIF CM Program Manager ensures that the service member or veteran is screened for care management, has appointments and care plans in place before leaving the MTF and knows who to contact for additional assistance. Should the patient require care management the OEF/OIF care management team has nurses, social workers, Transition Patient Advocates and VBA counselors available to assist.

The graphic below shows the locations of VHA staff assigned to Military Treatment Facilities:

VA liaisons coordinate healthcare for service members as they transfer from DoD to VA. They are integrated with staff at the MTF to provide onsite consultation/collaboration about VA resources and treatment options. They are actively engaged with the OEF/OIF Care Management teams at local VA facilities through the coordination of referrals for healthcare. Liaisons engage the "Home" VAMC OEF/OIF PM as applicable, and maintain involvement until healthcare is arranged and transfer is complete.

Demob Sites

The graphic below shows demobilization sites across the country.