Voice of the Customer

Federal Agency Customers

GPO serves as a primary source for the printing and publishing needs of the Federal Agencies. GPO’s primary services are producing print and related products, procuring publishing services, providing consulting services, and providing permanent public access to Federal information.

Our Outreach with Federal Agencies

Outreach activities for Federal Agencies have primarily centered around one on one meetings with Federal Agency customers. To increase the efficacy of this VOC outreach, the Office of the Chief Information Officer has established the Interagency Council for Digital Content Submission (ICDCS). ICDCS serves as the primary VOC activity for the portion of FDsys known as Content Submission. It also provides insight into how an Agency gets their content to the public, how they manage print and electronic content, and determination of future plans for the management of content. There are currently 11 Agencies with representatives on the Interagency Council. If you are interested in joining the council email pmo@gpo.gov.

VOC from Federal Agencies has focused on the following:

• Electronic submission of content and ordering information
• Job tracking throughout the entire procurement and printing process
• Access to accurate and complete billing information
• Single interface for all user actions (e.g., the three listed above plus others such as submission of complaints)

Upcoming Activity

• February 2007 – Beta testing opportunities available Contact pmo@gpo.gov if you are interested in participating in beta testing