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Frequently Asked Questions for Casework

Here are the links to answers to the most common questions we are asked:

Immigration: We can help with immigration petitions, adjustments of status, naturalization and non-immigrant petitions that have been delayed or lost. 

• Do you need to schedule an appointment with U.S. Citizenship and Immigration Services (USCIS)? Use InfoPass to make an appointment online.
• Are you wondering when an immigrant visa will become available to you or a family member? You can find out by reviewing the State Department’s Visa Bulletin.
• Do you need to find out how to file an application with USCIS? Go to Forms and Fees on the USCIS website.
• Do you have other general questions about immigration and naturalization? Find an answer on the USCIS Frequently Asked Questions page.

Social Security and Medicare: We can help you with determining Social Security benefits, as well as Supplemental Security Income (SSI) and Medicare eligibility.

• Do you want to know if you qualify for disability and SSI? Use Social Security’s Screening Tool to check if you do.
• Do you need information on how to apply for Medicare? Go to the Medicare Frequently Asked Questions page.
• Do you have other general questions about social security services and benefits? Find an answer on SSA’s Answers to Your Questions page.

Veterans Affairs: We can assist you with receiving benefits, eligibility determination, and replacement of medals earned.

Would you like to apply for veterans benefits? Use VONAPP to apply online.

Would you like to appeal a decision? Find out how on the Board of Veterans Appeals page.

Passports: We can help you expedite your passport application in an emergency, report lost passports, and monitor overseas travel restrictions.

• For general questions regarding the State Department’s Bureau of Consular Affairs passport services, see the State Department’s Frequently Requested Information page.

Taxes:We can provide you with federal tax-related information.

• Do you need assistance filing for your returns or have questions regarding back taxes? Contact your local Taxpayer Advocate’s office.

Related Content

A list of other federal government Web sites.

 

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