Quality Assurance Division (QAD)

The Quality Assurance Division is responsible for implementing all activities related to improving the quality of operation of the assigned voucher programs at the Department and the public housing agencies (PHA). The Division reviews HA operations on a wide array of performance and financial indicators, identifies recommended and corrective actions and ensures their implementation; reviews and analyzes data submitted to the Department on program performance, use and costs; analyzes Department policies for impact on the cost and efficiency of programs and recommends changes as appropriate; analyzes a variety of rental housing market data; and maintains data on program costs and operations.

(QAD) History

The 2003 Congressional appropriations for HUD required an overhaul of the way the budget for the Section 8 voucher program was formulated and executed. In a July 2003 bill submitted by the House of Representatives, the Committee recommended that HUD verify HA monthly leasing rates and associated costs and reconcile these costs with approved funding levels.

2003 Congressional Bill

To that end, the bill recommended that HUD establish a Quality Assurance Division to better monitor Section 8 spending and to be able to better control future budget requirements

The FY 2005 HUD Congressional Appropriations allocated funding for the establishment of the Quality Assurance Division. In the appropriations, HUD was directed to provide a minimum of 75 Full Time staff.

2005 HUD Congressional Appropriations

By October 2004 (FY 2005) HUD had established the QAD with the hiring of Quality Assurance Specialists, Realty Specialists, Program analysts and Managerial staff. The functions of the QAD personnel are further discussed throughout this website.

Mission Statement

The mission of the Quality Assurance Division is to improve the management performance level, accountability, and data reporting of local public housing agencies participating in the Department's voucher rental assistance and homeownership programs and to maximize the cost and management effectiveness and efficiency of the programs.