Office of Accountability

OPIC has established an Office of Accountability to assess and review complaints about OPIC-supported projects. The Office of Accountability gives local communities, which may be materially, directly and adversely affected by an OPIC-supported project, and project sponsors a means of raising complaints, independently from OPIC operations. Its mandate, established by OPIC's Board of Directors in response to guidance from the U.S. Congress, is to deliver problem-solving and compliance review services in a manner that is fair, objective and transparent, thereby enhancing OPIC's mission effectiveness. The office has two primary functions:

Problem-solving
review and attempt to resolve outstanding complaints of local communities, with or without allegations of non-compliance by OPIC. A problem-solving initiative may include independent fact-finding, dialogue facilitation or mediation.

Compliance review
assess and report on complaints regarding OPIC’s compliance with its policies related to environment, social impacts, worker rights and human rights under an OPIC-supported project

The Office of Accountability is an independent office within OPIC's organizational structure. The Director, Office of Accountability, reports to OPIC’s President & CEO. The Director coordinates all Office of Accountability processes and makes an initial assessment of complaints. If a problem-solving initiative is advisable, the Director or an independent facilitator will oversee the process. If a compliance review is warranted, the Director or an independent expert will conduct it.

The Director, Office of Accountability, is Dr. Jean Aden.